Customer survey

Please rate the following in terms of importance (1 being not important, 5 being very important).

Your flight arriving on time1
2
3
4
5
A guarantee of your money back if your flight was delayed more than 1 hour1
2
3
4
5
A selection of ticket types when booking your ticket, from flight only through to all inclusive?1
2
3
4
5
Being able to pay for Extra Legroom seats onboard on flights under 1 hour1
2
3
4
5
Being able to pay for Extra Legroom onboard on flights under 2 hours1
2
3
4
5
Ability to book your flight through a smart phone App1
2
3
4
5
Food and drink onboard flights under 1 hour1
2
3
4
5
Food and drink onboard flights under 2 hours1
2
3
4
5
Do you feel Flybe rewarded you appropriately for your business?1
2
3
4
5
If you are a frequent flyer, do you feel you are recognised for your loyalty?1
2
3
4
5
Being able to connect onto a long haul flight straight from your Flybe flight1
2
3
4
5
Being able to book a Flybe flight and onward long haul flight in one online transaction at flybe.com1
2
3
4
5
Would you like Flybe to contact you after your flight, to get your feedback or to recommend other destinations?1
2
3
4
5
Do you fly mainly forBusiness
Leisure
Both