Development of Flybe’s website and app

We’re working hard to improve the digital product offering for our customers through a programme of continuous development.  Most of the time these tactical adjustments and enhancements will go largely unnoticed, but every now and again we need to make some big, strategic changes to support our longer-term business aims.

We’re in the midst of one of these big moves, so we wanted to take some time to let our regular customers know what to expect.

Bookings made before 13th March

If you made a booking before 13th March then your booking reference will have changed and you will need this new reference to manage your booking or check-in. If you booked directly with Flybe then we will have sent your new booking reference to the email address used to book your flights. If you booked through an agent or other third party then you may need to contact them to obtain your new booking reference.

How to find your booking reference >>

 

All change - a new software stack

We have to a new software provider which means the infrastructure that we use to make and manage bookings, handle payments and enable customers to check-in online has changed.  This new system will lay the foundation for delivering our future digital ambitions and help us provide the level of customer experience we are aiming for.

 

Making bookings on flybe.com

Searching for flights, and comparing prices and availability shouldn’t feel too different.  Just fill in your flight search details on the homepage and click ‘find flights’.  We’re still offering the three fare bundles (Just Fly, Get More & All In) and our flight times and routes haven’t changed.  You now have the option to add ski or golf equipment onto your booking without the need to call up.  And customers requiring mobility assistance at the airport can also make their request online.  We’ve also listened to customer feedback and removed some of the pop-up messaging that used to appear.

How to book a flight >>

 

The Flybe mobile app

We have updated the Flybe app and we've packed in more functionality for Flybe passengers. From a new, easy to use flight search widget and clearly laid out fares, to being able to add travel extras such as hold baggage. You can check in, manage your upcoming bookings and access boarding passes from within the app. With added features such as check-in notifications, different language options and calendar access.

You can download the updated app now.

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Online check-in

Online check-in is available as usual, opening 36 hours prior to departure. To check-in for a flight you’ll need to provide your booking reference and passenger surname.

How to check-in online >>

 

Flybe customer accounts

We have now moved our customer accounts over to the new platform. If you previously held an account with us and chose not to opt out from having your details transferred, you will now be able to access your new account by resetting your password.

Initially your customer account will have reduced functionality, however over time we will be adding new features and services. We understand this will be disappointing, particularly for our regular customers, and appreciate your patience.

All your future bookings have been migrated to the new system and can be accessed via manage booking using your booking reference. They will no longer be visible within your account. Your future bookings will not be visible in your account, however we plan to reintroduce this functionality at a future date. In the meantime, you are able to add and manage your existing bookings through the updated Flybe app.

Any payment card information that was stored in your old account has now been deleted. We are currently unable to store payment card details in your new account, however we plan to reintroduce this in the future.

Flybe customer accounts >>

 

We welcome your feedback

Together, all this adds up to a lot of change.  We’re a small team and we’re working hard to give our online customers the best experience possible.  We won’t have got everything right, but we hope you’ll find that booking and flying with Flybe is easier with our new systems.  If you’d like to provide us with any feedback you can do so using the form below. If you need help with a booking or require any kind of response then please go to Contact us. Thank you.