We’re working hard to improve the digital product offering for our customers through a programme of continuous development. Most of the time these tactical adjustments and enhancements will go largely unnoticed, but every now and again we need to make some big, strategic changes to support our longer-term business aims.
We’re in the midst of one of these big moves, so we wanted to take some time to let our regular customers know what to expect.
All change - a new software stack
We’re moving to a new software provider which means the infrastructure that we use to make and manage bookings, handle payments and enable customers to check-in online is changing. Once in place, this new system will lay the foundation for delivering our future digital ambitions and help us provide the level of customer experience we are aiming for.
Making bookings on flybe.com
Searching for flights, and comparing prices and availability shouldn’t feel too different. Just fill in your flight search details on the homepage and click ‘find flights’. We’re still offering the three fare bundles (Just Fly, Get More & All In) and our flight times and routes haven’t changed. You now have the option to add ski or golf equipment onto your booking without the need to call up. And customers requiring mobility assistance at the airport can also make their request online. We’ve also listened to customer feedback and removed some of the pop-up messaging that used to appear.
The Flybe mobile app
We’ve had to temporarily disable the Flybe app but our new app will be launching soon and will be available for Android and iOS smartphones. You’ll be able to use it to book flights, manage existing bookings, check-in, and retrieve your boarding pass. If you’ve made bookings on the website then you can add them manually to the app for convenient reference and retrieval. For the first time the App will be available in four languages, English, French, German and Spanish.
Online check-in is available as usual, opening 36 hours prior to departure. To check-in for a flight you’ll need to provide your booking reference and passenger surname.
Flybe customer accounts
Our customer accounts will unfortunately be unavailable for a few weeks. If you’re an existing Flybe account holder, your basic account details (first name, last name, email address, country of residence and Avios number if you have one) will be moved to the new platform during this period. Your payment card information, flight history and password will not be moved to the new account. We will contact you via email giving you the option to opt-out of having a new Flybe account if you wish.
When our accounts are back online you’ll see a number of changes and the first time you log-in you’ll need to reset your password. Initially a number of functions will not be available, including the ability to save payment card details and the ability to see all your future flights in one place. However over time we will be adding new features and improving the account functionality, so please bear with us.
We welcome your feedback
Together, all this adds up to a lot of change. We’re a small team and we’re working hard to give our online customers the best experience possible. We won’t have got everything right, but we hope you’ll find that booking and flying with Flybe is easier with our new systems. If you’d like to provide us with any feedback you can do so using the form below. If you need help with a booking or require any kind of response then please go to Contact us. Thank you.