Flybe only UK company in Skyscanner’s first ever People’s Choice Awards
- Airline receives Traveller Trust Award from global travel search platform
- Customers recognise airline with high rating for positive online booking experience
Flybe, Europe’s largest regional airline, is the only UK company to receive a Traveller Trust Award in Skyscanner’s first ever annual People’s Choice Awards which recognises its top 10* most trusted airlines and online travel agencies. The widely recognised travel search platform said it had introduced the Awards to make it easier for consumers to book travel based on customer service, rather than purely on price.
Skyscanner is the world's leading travel search platform, and the list revealed the platform’s top ten airlines and online travel agencies which received the highest rating based on the volume of passengers’ positive and ease of booking experiences over the 12-month period, August 2017 to July 2018.
Customers were asked to feedback on their booking experience on five different categories which included customer service, ease of booking, ease of website use, price accuracy and clarity of optional extras and costs.
Roy Kinnear, Flybe’s Chief Commercial Officer commented: “We are naturally pleased to have received this very valued customer recognition from Skyscanner. We remain committed to further improving and enhancing the online experience for those looking to book and travel with us across our extensive regional network.”
The star-rating to be featured next to Flybe’s name on Skyscanner's search results will give clear recognition of the quality online booking experience customers can expect to receive.