FLYBE LEAPS INTO ACTION TO HELP BOURNEMOUTH FOOTBALL FANS
Leading regional airline adjusts schedule to champion needs of regional customers
28 SEPTEMBER 2015
Flybe, Europe’s largest regional airline, has reacted swiftly to accommodate the needs of the many Bournemouth AFC fans who will be returning home to the south coast after their team’s much-awaited Manchester City fixture on Saturday 17th October.
The airline’s social media team responded quickly when it spotted a tweet from a customer asking Flybe to consider adjusting slightly the return flight back to Southampton on that day by 45 minutes. The concern was that the scheduled time of departure would not leave sufficient time for fans to reach the airport and clear security in time to make the flight home
Flybe leapt into action to see what it could do and, as a result, has been able to make the necessary operational changes to allow the BE872 Manchester to Southampton flight, originally scheduled to depart at 19:05 on 17th October, to now leave at 19:50, enabling fans to more comfortably reach the departure gate to make the short one-hour flight home.
Paul Simmons, Flybe’s Chief Commercial Officer comments: “We are always pleased to hear from our customers and will always do our best to serve their needs. Logistically, it is a complex issue to alter the timing of a flight, albeit for a few minutes, and it is not often possible. However, in this instance, we are delighted that we have been able to do so. We would like to thank the customer who alerted us to this particular issue facing the returning Bournemouth fans, who will now have sufficient time to make their flight back home with us after this important match.”
Seats are still available for booking at www.flybe.com
Notes to editors:
Issued by the Flybe press office:T: 0845 675 0681 E: [email protected]
Flybe, Europe's largest regional airline – 187 routes serving 10 countries from 74 departure points, 37 UK/37 European airports* (all routes on sale Sep ’15 – Mar ‘16); operates more UK domestic flights than any other airline (UK CAA July ’14 – July ‘15); named top UK airline for punctuality in report issued by UK consumer watchdog Which? (Dec 2014); is the largest scheduled airline by air traffic movements at Belfast City, Birmingham, Bournemouth, Cardiff, Exeter, Inverness, Isle of Man, Jersey, Manchester, Newquay and Southampton airports (UK CAA July ’15); operates fleet of 69 aircraft – 49 Bombardier Q400, 9 Embraer 195 & 11 E175; codeshares with BA, Air France, Etihad, KLM, Finnair, Aer Lingus, Cathay Pacific and Emirates; has two franchise partners, Loganair and Stobart Air making it only UK airline brand with 70% coverage of reporting airports (UK CAA July’15); has own globally recognised Training Academy in Exeter with flight deck and cabin crew simulator facilities, 26 classrooms and 150-seat conference facility.
* Flown under the Flybe brand (27 routes/11 airports exclusively served by Flybe’s franchise partner, Loganair: and four routes and four airports exclusively operated by franchise partner, Stobart Air)