Flybe customer account changes

As you may know, Flybe has recently moved to a new software provider and as a part of this transition we will be moving existing customer accounts over to our new platform.

Whilst we make these changes your account will not be accessible. As soon as your new account is ready we will contact you to prompt you to reset your password, so that you can access your new account.


What’s changing?

We’ve recently updated the infrastructure that we use to make and manage bookings.  This new system lays the foundation for delivering our future digital ambitions and will help us provide the level of customer experience we are aiming for.


What data is moving?

Your basic account details will be moved to the new platform. This means your title, name, email address, country of residence and, if you have one, your Avios membership number. Your payment card information, flight history and password will not be moved to the new platform.


How will your account change?

You will notice a number of changes when you log in to your new account. Initially accounts will not hold details of upcoming flights or saved payment card details, however we will gradually add functionality once the new accounts are live.


How will you access your new account?

Once your new account is up and running we will send you an email with a link to reset your password.


How can I access my existing bookings?

You are still able to view and amend your existing bookings via manage booking using your booking reference and surname.


Has my booking reference changed?

As part of the move to our new system you should have received a new booking reference via email for any upcoming flights.   You will be able to use your new reference to access you booking via manage booking.  If you have booked through a travel agent and have not received an email with your new reference please contact the agent you booked your flights with.