Winter 22/23 schedule change. Find out your options

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Winter 22/23 schedule changes

Winter 22/23 schedule changes

Winter 22/23 update

If you have been impacted by changes to our winter schedule, you will receive an email. Please wait until you have received the email before you manage changes to your booking. In most instances you'll be offered an alternative flight, which you can simply accept through Manage my booking.

Accepting a change to your booking

You can accept a change to your booking through Manage my booking by selecting the alternative flight and accepting the change. Your booking will automatically be updated with the new flight.

Requesting a refund

You're entitled to a full refund if your flight is cancelled or you don't wish to travel on the alternative flight. You can request a refund through Manage my booking by selecting 'Cancel booking'.

We'll process the refund within 60 days of receiving your request. If this does not work, you can also use our webform in order to request a refund of your flight and any ancillary items or bundles, this can take up to 90 days.

Cancel Booking

If you're unable to request a refund or are looking for alternative options, please use our webform for further assistance. Wherever possible, we will always seek to rebook you or refund you because this can be done online and will provide the most efficient solution. If, however, these ‘self-service’ options do not provide a workable solution, we can discuss other re-routing options on another carrier.  This can be managed by calling our contact centre directly, although please note that there may be a significant wait time during busy periods.

Contact us

You can find other ways to contact us by visiting our contact us page

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