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Cookie Policy

Cookie Policy

Introduction

You may not have given any thought to how websites use data to make sure that you receive content or adverts of interest to you.

These processes require information to be collected and processed. This commonly includes information about the devices you use (such as laptops and mobile phones), your location and information obtained from your browsing activities. This information is collected using cookies (small files of data sent by our website, stored on your device and read by our website) and other similar technologies such as tags, pixels and device identifiers which are deployed on or collected from your device when you land on a website or access content through a mobile app.

For the purposes of this cookie policy, we use the term "cookie" to cover our use of all types of similar technology used to monitor online activity, including cookies, tags, pixels and beacons.

We hope that this policy helps you understand and feel more confident about our use of cookies.

This policy

This is the cookie policy for www.flybe.com (this/our “website”) and we hope that it helps you to understand our use of cookies. You can read more about our use of personal data in our privacy policy, here [insert link].

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website and our services since we can learn about what interests our website visitors and – just as importantly – what doesn't.

This policy also covers the cookies that we place in our marketing emails. This helps us to understand which emails are opened, which are ignored, and which types of content prompts people to click through to our site.

The type of cookies we use

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. All information collected by these cookies is aggregated (i.e. we could not identify you as an individual using the data).

  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). For example, if we know that you are interested in flights from a particular airport or to a particular destination, we would present this prominently on the website for you.

  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Some of the cookies that we use are deleted when you close your browser. These cookies are known as 'session cookies'.

Some other cookies have a longer lifetime (which varies cookie by cookie) and will be stored on your device until their expiration date. These are known as 'persistent cookies'.

  • Third party cookies. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

For example, Google will place a Google Analytics cookie on your device where you permit Google to do so. You can find out more about how Google uses Google Analytics cookies by clicking here Safeguarding your data - Analytics Help (google.com).

In addition, Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. You can find out more about Hotjar's privacy information by clicking here Privacy | Hotjar.

Our website also uses cookies from Facebook, Pinterest, Google Ads and DoubleClick.

Managing Cookies

We have deployed a cookie "consent management platform" which means that you will normally see a message on our website before we place cookies on your device or browser. The message will describe the types of cookies we use and what information they might collect. We will not place (and we won't permit third parties to place) cookies other than "strictly necessary" cookies on your device or browser when using our Site unless you have told us that you are happy to do so using the consent management platform. You can update your preferences at any time by clicking here [●].

If you do change your mind and choose to reject some or all cookie types, please note that we won't be able to remove any cookies that have already been deployed to your device. You can remove cookies that have already been deployed by engaging with the settings of the browser on which you have accessed our website.

You can also block cookies using your browser settings. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access or use all or parts of our website.

More information

If you would like further information about our use of cookies, including a full list of the cookies that may be deployed from our website, you can contact us at the contact details set out in the table below. You can also find more information about our use of personal data by reading our privacy policy which is available here [insert link].

Or email: customerdatarequest@flybe.com

Cookie List

Cookie namePurposeProductCookie LifespanCookie Type
_fbpstore and track visits across websitesFacebook Pixel90 daysAnalytical/performance cookie
_js_datrstore users preferencesFacebook Pixel730 daysFunctionality cookie
_fbm*store account detailsFacebook Pixel365 daysFunctionality cookie
_fbcstore last visitFacebook Pixel90 daysTargeting cookie
xsstore unique session idFacebook Pixel365 daysFunctionality cookie
wdread screen resoltionFacebook Pixel7 daysAnalytical/performance cookie
_hjSessionUser{site_id}Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.HotJar Pixel365 daysAnalytical/performance cookie
_hjSession{site_id}A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.HotJar Pixel30 minutesAnalytical/performance cookie
_hjClosedSurveyInvitesHotjar cookie that is set once a user interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown.HotJar Pixel365 daysAnalytical/performance cookie
_hjDonePollsHotjar cookie that is set once a user completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in.HotJar Pixel365 daysAnalytical/performance cookie
_hjMinimizedPollsHotjar cookie that is set once a user minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the user navigates through your site.HotJar Pixel365 daysAnalytical/performance cookie
_hjShownFeedbackMessageHotjar cookie that is set when a user minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the user navigates to another page where it is set to show.HotJar Pixel365 daysAnalytical/performance cookie
_hjSessionTooLargeCauses Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit.HotJar PixelSessionAnalytical/performance cookie
_hjSessionRejectedIf present, this cookie will be set to '1' for the duration of a user's session, if Hotjar rejected the session from connecting to our WebSocket due to server overload. This cookie is only applied in extremely rare situations to prevent severe performance issues.HotJar PixelSessionAnalytical/performance cookie
_hjSessionResumedA cookie that is set when a session/recording is reconnected to Hotjar servers after a break in connection.HotJar PixelSessionAnalytical/performance cookie
_hjidHotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.HotJar Pixel365 daysAnalytical/performance cookie
_hjRecordingLastActivityThis should be found in Session storage (as opposed to cookies). This gets updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records).HotJar PixelSessionAnalytical/performance cookie
_hjTLDTestWhen the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.HotJar PixelSessionAnalytical/performance cookie
_hjUserAttributesHashUser Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.HotJar PixelSessionAnalytical/performance cookie
_hjCachedUserAttributesThis cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool, but the cookie will be used regardless of whether a Feedback tool is present.HotJar PixelSessionAnalytical/performance cookie
_hjLocalStorageTestThis cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.HotJar PixelUnder 100msAnalytical/performance cookie
_hjIncludedInPageviewSampleThis cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.HotJar Pixel30 minutesAnalytical/performance cookie
_hjIncludedInSessionSampleThis cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.HotJar Pixel30 minutesAnalytical/performance cookie
_hjAbsoluteSessionInProgressThis cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.HotJar Pixel30 MinutesAnalytical/performance cookie
_hjFirstSeenThis is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.HotJar PixelSessionAnalytical/performance cookie
_hjViewportIdThis stores information about the user viewport such as size and dimensions.HotJar PixelSessionAnalytical/performance cookie
_hjRecordingEnabledThis is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session.HotJar PixelSessionAnalytical/performance cookie
_pinterest_sesscontains user ID(s), authentication token(s) and timestampsPinterest TagSessionAnalytical/performance cookie
_pinterest_ctcontain a user ID and the timestampPinterest Tag365 daysAnalytical/performance cookie
_pinterest_ct_rtcontain a user ID and the timestampPinterest Tag366 daysAnalytical/performance cookie
_epikhelps identify the userPinterest Tag367 daysAnalytical/performance cookie
_derived_epikplaced by the Pinterest Tag when a match is identified and no cookies are presentPinterest Tag368 daysAnalytical/performance cookie
_pin_unauthfirst-party cookie that groups actions for users who cannot be identified by PinterestPinterest Tag369 daysAnalytical/performance cookie
_pinterest_ct_uathird-party equivalent to _pin_unauthPinterest Tag370 daysAnalytical/performance cookie
_gaUsed to distinguish users.Google Analytics2 yearsAnalytics
_gac_Contains campaign related information on the user.Google Analytics90 daysAdvertising
_gidUsed to distinguish users.Google Analytics24 hoursAnalytics
_gat[_]Used to persist session state.Google Analytics1 minuteAnalytics
__utmaUsed to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.Google Analytics2 yearsAnalytics
__utmbUsed to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.Google Analytics30 minutesAnalytics
__utmcNot used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.Google AnalyticsSessionAnalytics
__utmtUsed to throttle request rate.Google Analytics10 minutesAnalytics
__utmz6 months from set/updateGoogle Analytics6 monthsAnalytics
__utmv2 years from set/updateGoogle Analytics2 yearsAnalytics
AMP_TOKENContains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.Google Analytics30 seconds to 1 yearFunctionality
FPIDAnalyticsGoogle Analytics2 yearsAnalytics
GA_OPT_OUTRecords user opt out informationGoogle Analytics10 Nov 2030 (all cookies)Functionality
_dc_gtm_AnalyticsGoogle Analytics, Google Tag Manager1 minuteAnalytics
_gaexpUsed to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.Google Analytics, OptimizeSet by customer; max of 93 daysAnalytics
_gaexp_rcUsed to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.Google Analytics, Optimize10 secondsAnalytics
_opt_awcidUsed for campaigns mapped to Google Ads Customer IDs.Google Analytics, Optimize24 hoursAnalytics
_opt_awmidUsed for campaigns mapped to Google Ads Campaign IDs.Google Analytics, Optimize24 hoursAnalytics
_opt_awgidUsed for campaigns mapped to Google Ads Ad Group IDsGoogle Analytics, Optimize24 hoursAnalytics
_opt_awkidUsed for campaigns mapped to Google Ads Criterion IDsGoogle Analytics, Optimize24 hoursAnalytics
_opt_utmcStores the last utm_campaign query parameter.Google Analytics, Optimize24 hoursAnalytics
NIDgenerates a CAPTCHA image to help protect this website from “Spambots”.AdSense for Search, Google Ads6 monthsSecurity, Analytics, Functionality, Advertising
__gadsis used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site’s ads reports.AdSense, Display & Video 360, Google Ad Manager, Google Ads13 monthsAdvertising
GED_PLAYLIST_ACTIVITYAdvertisingAdSense, Google Ad Manager, YouTubeSessionAdvertising
ACLK_DATAAdvertisingAdSense, Google Ad Manager, YouTube5 minutesAdvertising
pm_sessSecurity, FunctionalityCampaign Manager, Display & Video 360, Google Ads, Search Ads 36030 minutesSecurity, Functionality
pm_sess_NNNSecurity, FunctionalityCampaign Manager, Display & Video 360, Google Ads, Search Ads 36030 minutesSecurity, Functionality
aboutads_sessNNNSecurity, FunctionalityCampaign Manager, Display & Video 360, Google Ads, Search Ads 36030 minutesSecurity, Functionality
FPAUAnalytics, AdvertisingCampaign Manager, Display & Video 360, Google Ads, Search Ads 36090 daysAnalytics, Advertising
ANIDAdvertisingCampaign Manager, Display & Video 360, Google Ads, Search Ads 36013 months EEA UK / 24 months elsewhereAdvertising
AIDAnalytics, AdvertisingCampaign Manager, Display & Video 360, Google Ads, Search Ads 36013 months EEA UK / 540 days elsewhereAnalytics, Advertising
TAIDAnalytics, AdvertisingCampaign Manager, Display & Video 360, Google Ads, Search Ads 36014 daysAnalytics, Advertising
_gcl_dcContains campaign related information on the user.Campaign Manager, Display & Video 360, Search Ads 36090 daysAnalytics, Advertising
_gcl_auContains campaign related information on the user.Campaign Manager, Display & Video 360, Google Ads, Search Ads 36090 daysAnalytics, Advertising
FPGCLAWContains campaign related information on the user.Google Ads90 daysAnalytics, Advertising
FPGCLGBContains campaign related information on the user.Google Ads90 daysAnalytics, Advertising
_gcl_gbContains campaign related information on the user.Google Ads90 daysAnalytics, Advertising
_gac_gb_Contains campaign related information on the user.Google Ads90 daysAnalytics, Advertising
_gcl_awContains campaign related information on the user.Google Ads90 daysAnalytics, Advertising
1P_JARContains campaign related information on the user.Google Ads30 daysAdvertising
ConversionContains campaign related information on the user.Google Ads90 daysAdvertising
YSCContains campaign related information on the user.Google Ads, YouTubeSessionSecurity
VISITOR_INFO1_LIVEContains campaign related information on the user.Google Ads, YouTube180 daysSecurity, Advertising
VISITOR_INFO1_LIVE__kContains campaign related information on the user.Google Ads, YouTube180 daysSecurity, Advertising
VISITOR_INFO1_LIVE__defaultContains campaign related information on the user.Google Ads, YouTube180 daysSecurity, Advertising
_gcl_gfContains campaign related information on the user.Google Flights90 daysAnalytics, Advertising
PAIDCONTENTContains campaign related information on the user.Google Surveys30 daysAnalytics, Advertising