Flybe, Europe’s largest regional airline, has been presented with the Cornwall People First 2014 ‘Above and Beyond Award’ (Business) during a ceremony at the Flybe Training Academy attended by Trustees of the locally-based charity. The organisation supports adults with learning disabilities and recognises the achievements of those businesses and individuals that make a difference to them through good citizenship and everyday kindness.
The airline’s Captain Victor Henning and crew, Chris Gallagher, Michelle Taylor and Kenneth Boyd, were nominated for the ‘Above and Beyond Award ’ by ASK, a group comprising 25 people with learning disabilities and their carers, following a flight they took to Paris from Exeter.
When a member of the group with a fear of heights became too frightened to board the plane, Captain Henning took time out from the flight deck to reassure him and give the group additional support. In nominating Flybe and Captain Henning for the Award, ASK said ‘the Flybe crew was exceptional in their approach and understanding that went further than just customer service’.
Accepting the Cornwall People First Award from Treasurer Chris Jordan on behalf of Flybe, Captain Graham Salmons, Flight Operations Regional Manager said: “I am naturally delighted to accept this Award and Flybe considers it to be a great honour. It is testament to the success of our Purple Way service excellence culture that is becoming a special hallmark embraced by the entire Flybe team. It is indeed heart-warming that such awards are available to recognise genuine individual contributions and, on behalf of the airline, I would like to thank Cornwall People First for this valued recognition.”
This year, the Cornwall People First ‘Above And Beyond’ award was made possible through the co-operative membership Community Fund.