Contact us


Customer Contact Centre (services to/from UK)

Flybe
Customer Contact Centre
PO BOX 795
Exeter
Devon
EX1 9UL
United Kingdom

For new bookings - The best deals can be found only on Flybe.com

For general enquires - Please visit our FAQs section

For special assistance requests (including wheelchair assistance) - Please click here

Telephone number Flybe Customer Contact Centre
From UK only: 0371 700 2000 (From the UK, calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on land lines and mobiles. From abroad, calls to 03 numbers are charged at international rates)
From outside UK: +44 (0) 207 308 0812

Opening hours:
08:00 to 18:30 Monday* to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday

*Bank holiday Mondays use Sunday opening hours. Closed Christmas day.

Air Discount Scheme: 0844 800 2855 (Mon-Fri: 0800-1800, Sat: 0800-1200, Sun: 1500-1800)

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Special assistance

For all your assistance needs at the airport please review our FAQ’s or visit http://flybe.custhelp.com/ and http://www.flybe.com/assistance/

Please contact us via one of these options or by emailing [email protected] to request wheelchair assistance or for any other medical related enquiry at least 72 hours prior to your travel.

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Social Media

Join the conversation via Twitter and Facebook.

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Pre Flight Customer Contact Centre

Flybe
Customer Contact Centre
PO BOX 795 Exeter
Devon
EX1 9UL
United Kingdom

For new bookings – Our lowest fares can be found via www.flybe.com

For general enquires – please visit our FAQ’s where most questions can be answered

Telephone number Flybe Customer Contact Centre

From UK only: 0371 700 2000 (From the UK, calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on land lines and mobiles. From abroad, calls to 03 numbers are charged at international rates)

From outside UK: +44 (0)207 308 0812

Opening hours:
08:00 to 18:30 Monday* to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday

*Bank Holiday Mondays use Sunday opening hours. Closed Christmas Day.

Air Discount Scheme: 0844 800 2855 (Mon-Fri: 0800-1800, Sat: 0800-1200, Sun: 1500-1800)

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Technical support desk

For any technical problems related to online bookings or the use of flybe.com you may visit our FAQ’s which provides assistance on most topics.

Flybe
PO BOX 795
Exeter
Devon
EX1 9UL
United Kingdom

Please note: The Technical Support Desk does not assist with schedule changes, name changes, cancellations, unaccompanied minors, refunds, ticket cost queries, schedule or baggage queries.

Telephone:

From UK only: 03301 230281 (From the UK, calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on land lines and mobiles. From abroad, calls to 03 numbers are charged at international rates)

From outside UK: +44 (0)207 308 0815

Opening hours:
10:00 to 16:00 Monday* to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday

*Bank holiday Mondays use Sunday opening hours. Closed Christmas day.

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Post Flight Customer Relations

PO Box 795
Exeter
Devon
EX1 9UL

Please visit our FAQ’s which provides assistance on most topics, a disruption guide and details on making a complaint. You will also be able to access our web form to submit any queries, claims or expenses.

Phone: 0371 700 5000 (From the UK, calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on land lines and mobiles. From abroad, calls to 03 numbers are charged at international rates)

From outside UK: 00 44 207 308 0825

Opening hours:
08:00 to 18:30 Monday* to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday

*Bank holiday Mondays use Sunday opening hours. Closed Christmas day.

Insurance Confirmation Forms

If you require confirmation of a delay/cancellation or confirmation of a cancelled booking due to illness please visit our dedicated insurance page

Refunds

Enquiries regarding refunds should be addressed to the Refunds Department.

Email subscriptions

Passengers wishing to unsubscribe from our marketing email should click the link at the bottom of the received email.

Baggage claims

For delayed or damaged baggage claims please visit our FAQ’s which will enable you to access our web form to contact the relevant team.

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Customer accounts

For all enquiries related to ticket refunds on un flown flights only. If you have booked through a travel agent or partner website please direct your requests for any flight changes or refunds direct with your travel arranger.

Flybe Customer Accounts
Flybe Refunds
PO Box 795
Exeter
Devon
EX1 9UL
United Kingdom

Phone

From UK only: 0371 700 4455 (From the UK, calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on land lines and mobiles. From abroad, calls to 03 numbers are charged at international rates)

From outside UK: +44 (0)207 308 0841

Fax: +44 (0) 1392 366151

Form: http://flybe.custhelp.com/app/ask/d/22

Opening hours:
08:00 - 18:30 Monday to Friday
08:00 - 16:00 Saturday
10:00 - 18:00 Sunday and Bank Holidays

*Calls are charged at a local rate
*Our offices are closed Christmas Day

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Groups

If you are travelling in a party of 9 or more (excluding infants) please fill out our dedicated groups form.
Flybe Groups Department
PO Box 795
Exeter
Devon
EX1 9UL
United Kingdom
Phone
From UK only: 0371 700 2223 (calls cost 10 pence per minute from BT landlines; calls from other networks may be higher)
From outside UK: +44 (0) 207 3080814

Form: http://flybe.custhelp.com/app/ask/d/10

Opening hours:
08:00 to 18:30 Monday* to Friday
08:00 to 16:00 Saturday
Closed Sunday

*Excludes Bank Holidays
*Calls are charged at a local rate
*Our offices are closed Christmas Day

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Aircraft charters

Please contact us for all charter enquiries.

Email: [email protected]

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Cargo

For all cargo enquiries please contact:

Air Logistics Group

Phone number: ++44 (0) 1332 819204
Email: [email protected] 

Please note that this office can only accept queries relating to the shipment of cargo and not general passenger enquiries.

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Human Resources

Flybe HR department
New Walker Hangar
Exeter International Airport
Clyst Honiton
Exeter
Devon
EX5 2BA
United Kingdom

Phone: +44 (0) 1392 366669
Email: [email protected]​​​

Opening hours:
09:00 to 17:00 Monday* to Friday

*Closed on Bank Holidays

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Press office

For media enquiries only

Phone: 0845 675 0681
Email:[email protected]

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Finance - corporate

For financial & corporate enquiries only

Phone:+44 (0)20 7379 5151
Email: [email protected]

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Advertising

For advertising enquiries only

Email: [email protected]

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Travel insurance

Claims – Flybe Claims Department
Address: AIG Travel, PO Box 60108, London, SW20 8US
Phone: 0845 603 9892
Fax: +44 (0) 1273 376 935
E-mail: [email protected]

Medical Assistance – Travel Guard
Phone: +44 (0) 1273 400 610
Fax: +44 (0) 1273 376 935

Helpline prior to travel
Phone: +44 (0) 207 954 7898
E-mail: [email protected]

Claims under section M – Scheduled Airline Failure
Address: IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent, BR4 0PR
Phone: +44 (0) 20 8776 3752
Fax: +44 (0) 20 8776 3751
E-mail: [email protected]

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