Our standards

Reliability and punctuality

We aim to operate at least 99% of our schedule and aim for 90% of our aircraft to arrive at their destination within 15 minutes of the scheduled time. By industry standards, this is a very high target and we may not reach it every time.

Customer Contact Centre

When you contact the Flybe Customer Call Centre 0371 700 2000 (From the UK, calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on land lines and mobiles. From abroad, calls to 03 numbers are charged at international rates) or +44 207 308 0812 from outside the UK, we will make sure that you receive full information on the fares available for your chosen journey. We will always assist you in finding our lowest fares. We will make sure that the systems our agents use are programmed to offer the lowest fare which applies for the journey chosen.

Agreed fare after payment

After you have paid for a flight in full, we will not increase the fare for the date, flight and class of service booked. However, if taxes, fees and charges change, we will ask you to pay the extra or we will provide a refund (whichever is appropriate).