Comments or complaints
Our goal at Flybe is to resolve all comments and complaints satisfactorily and to ensure that any negative experiences can be turned around. However, we understand that this is not always the case.
You can find a lot of useful information within our Support Pages. In order to answer your question as soon as possible, we would highly recommend searching the Frequently Asked Questions (FAQs) for assistance Click Here
If you would like to contact us please Click Here
Please Note: You can use our contact forms to send file attachments. We do not use direct email addresses for our contact departments; however, you can continue to correspond with us from your email client once we have replied to your initial contact form.
If for any reason you are unhappy with our service, please contact our Customer Relations team via Click Here.
We will always endeavour to provide satisfactory resolutions. If however, you wish to pursue the matter further you can refer your complaint to AviationADR, Flybe’s Consumer Dispute Resolution provider, their contact details are below.
AviationADR, Consumer Dispute Resolution is approved by the Civil Aviation Authority to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015. You will need to refer your complaint to them within 12 months of our final response. The Retail Ombudsman is an independent and impartial airline dispute resolution scheme and we are bound by their decisions. Their details are as follows:
Consumer Dispute Resolution
12-14 Walker Avenue
Stratford Office Village
Telephone: +44 (0) 203 540 8063
Email: [email protected]
Flybe is signed up to the services of AviationADR, Consumer Dispute Resolution and is therefore willing to submit itself to its ADR procedure.
Complaints can be filed online, via AviationADR website, or by completing a paper form which you can obtain from them via the telephone or email.