At the airport

Photographic identification

You must present an identification document to board a Flybe aircraft. All identification documents must meet our requirements and those of the relevant immigration authorities.  All forms of photo identification must be in good condition. Additionally, we are unable to accept photocopies of photo identification. If you have lost or damaged your passport you may need to consider applying for an Emergency Travel Document; for more information click here.

International travel

All passengers on international flights must be in possession of a valid passport and, where required, a valid visa. The name on the identification document must match the passenger name exactly.  Citizens of the European Union, European Economic Area and Switzerland may travel within Europe on presentation of their valid National Identity Card, passport card.

Please see below the list of EU & EEA countries:

EU Countries – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

The European Economic Area (EEA) includes EU countries and also Iceland, Liechtenstein and Norway.

Children will require their own valid passport for travel abroad.

It is the passenger’s responsibility to ensure they are in possession of an electronic travel authorisation if required (e.g. ESTA, ETA) for onward travel to a destination beyond the EU and where a Visa Waiver Programme exists. We strongly advise that a copy of this is carried by the passenger as evidence that authorisation has been obtained.

 

Domestic travel

All passengers over 16 years old on domestic flights must provide a suitable official photographic document to prove their identity before travel, preferably one that provides your date of birth. The name on the identification document must match the passenger name exactly.  Examples of suitable documents are:

  • A valid passport
  • An expired passport (up to two years after expiry)
  • Photographic driving licence (Full or Provisional are accepted)
  • Photographic EU or Swiss national identity card
  • Armed forces identity card
  • Police warrant card/badge
  • CitizenCard
  • Airport or crew security pass

Children and domestic travel

Children under the age of 16 do not need to show ID on domestic routes. The adult they are travelling with can vouch for the infant's/child's identification, providing the relevant photo ID is shown (by the adult). On International routes a passport will be required.

If the child is traveling unaccompanied and aged between 12-16 years, they will be required to produce photographic ID.

Flybe is legally responsible for ensuring children over the age of one-year-364-days do not travel on the lap of another passenger. When travelling with an infant on a domestic route, therefore, please ensure you bring either a birth certificate or passport to prove date of birth. On International routes a passport will be required.

 

Departure

We know that many people are concerned about the length of time spent in the Bag Drop queue so we aim to have our passengers served as quickly as possible.

Baggage weight

So that we can meet health and safety requirements, we will not accept any single piece of baggage weighing more than 30kg.

Bag Drop

Desks opens at least two hours before the scheduled time of departure. For international flights the check-in closes one hour before the scheduled time of departure. For All In passengers, check-in closes 45 minutes before departure. For domestic flights, including flights to the Channel Islands and the Republic of Ireland, check-in closes 30 minutes prior to departure for passengers with checked baggage, or 20 minutes before departure for passengers with hand baggage only. If you miss these deadlines, you will not be allowed to travel and you will not be entitled to a refund.

Boarding

If you have require additional assistance, or if travelling with children, we will offer to board you separately from other passengers. We will pre-assign seats at check-in.

Long delays on the aircraft

If an aircraft is on the ground for a long period of time without you having access to the terminal, we will make every reasonable effort to provide adequate facilities and access to medical treatment as long as this does not jeopardise the safety and security of passengers and employees. We will always make every reasonable effort to avoid keeping you on board if there is a long delay.

On the aircraft

Once boarded, the Captain will give you information about the expected departure time, arrival time, weather and flight conditions. During the flight they will update this information.

Arrival

We aim for you to be able to collect your baggage no more than 25 minutes after the actual arrival time of the aircraft.