Wheelchair users and assistance for elderly passengers

IMPORTANT NOTICE!Help for passengers requiring special assistance

We wish to ensure that your journey is as pleasurable as possible. You can inform us that you require mobility assistance when making your booking on flybe.com. Alternatively, please download and complete the form linked below and send it to [email protected] You can also contact us on +44 (0) 207 308081. Please ensure you notify our team of any special assistance requirement at least 48 hours prior to travel.

Download special assistance form

A complimentary wheelchair service must be requested at least 48 hours before your journey. This can include assistance to your seat onboard the aircraft using a specialised lift or chair.

Some airports have long distances between the check-in desks and the departure gates and we are happy to arrange a wheelchair service for you, or a member of your party, if you feel the distances may be too great.
There are some restrictions on the carriage of wheelchairs, particularly electric wheelchairs, due to their size and weight.  We will endeavour to carry all types of wheelchairs, however occasionally we must liaise with the airports to confirm that they can be safely loaded onto the aircraft. We are unable to accept any wet cell batteries which may power such equipment on board our aircraft.

Eastern Airways Operated Flights

Please note on Jetstream 41 aircraft operated by Eastern Airways, passengers must be able to walk the aircraft stairs unaided.

Contact us

We offer a call back service if you are unable to contact us by email, please provide your telephone number including the area code to the staff member who takes your call.

Contact us at least 48hrs before you travel to register your requirements or to make an enquiry.

Download Flybe Mobility Aid Request Form here

Telephone: +44 (0) 207 3080812

Opening hours:
08:00 to 18:30 Monday to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday and Bank Holidays

Email: [email protected]

If you wish to contact us for any other reason please click here.

When travelling on a flight operated by one of our Codeshare or Franchise partners, we recommend you check the website of the operating carrier for any special assistance guidelines.