HomeAssistanceMobility Wheelchairs and Scooters IMPORTANT NOTICE! We wish to ensure that your journey is as pleasurable as possible. You can inform us that you require mobility assistance when making your booking on flybe.com. Alternatively, please download and complete the form linked below and send it to [email protected] You can also contact us on +44 (0) 207 308081. Please ensure you notify our team of any special assistance requirement at least 48 hours prior to travel. Download special assistance form Please complete this form as we require the following information more than 48 hours before your scheduled time of departure: Battery operated wheelchairs and scooters can be carried provided We have the make, model, height, width, length and weight (unladen) the wheelchair battery may be non spillable (eg dry/gel cell) or lithium ion/polymer type ONLY Accidental operation of the mobility aid can be prevented (e.g. using a key and or a shielded isolation switch, or by separating the power cable plugs or connectors between the batteries and controls Batteries must be securely attached to the mobility aid, however if the device is required to be collapsed for carriage necessitating the batteries to be removed batteries, lithium batteries must be protected and carried in the cabin. Other batteries may be securely packed carried in the hold. Any batteries removed must be protected from short circuit NOTE please bring the operating manual with you to the airport. If your chair weighs more than 23kgs we will endeavour to arrange carriage. The aircraft we operate have different restrictions based on the size of the stowage space. We can only carry on Bombardier Q400 powered wheelchairs: Max 2 Max dimensions: 37 inches wide x 35 inches high (W 70cm x H 90cm) Embraer Jets 195/175 powered wheelchairs: 8 Max dimensions: 37 inches wide x 35 inches high x 70 inches long (W 70cm x H 90cm x L 180cm) further height restrictions may apply for the 5th to 8th aids at 78cm H SF3 SAAB 340 Maximum number of non-powered/non collapsible wheelchairs: 1, or Maximum number of electric wheelchairs broken down: 1 (Max weight- 100kgs) , or Maximum number of collapsible wheelchairs: 2 Max dimensions – 31 inches wide x 61 inches height (W 78cm x H 157cm) DH6 Twin Otter Maximum number of non-powered/collapsible wheelchairs: 1 Electric wheelchairs are NOT permitted on this aircraft due hold size Max dimensions – 25.7 inches wide x 35.7 inches height (W 65cm x H 90cm) Dornier 328-100 Maximum number of non-powered/non collapsible wheelchairs: 1, or Maximum number of electric wheelchairs broken down: 1 (Max weight- 100kgs) , or Maximum number of collapsible wheelchairs: 2 Max dimensions – 30 inches wide x 66 inches height (W 76cm x H 170cm) S20 Saab 2000 Maximum number of non-powered/non collapsible wheelchairs: 1, or Maximum number of electric wheelchairs broken down: 1 (Max weight- 100kgs) , or Maximum number of collapsible wheelchairs: 2 Max dimensions – 31 inches wide x 61 inches height (W 78cm x H 157cm) ATR 42/72 (Operated by Blue Islands) powered wheelchairs: Max 1 Max dimensions: 31 inches wide x 51 inches high x 47 inches long (W 80 cm x H 130 cm x L 120 cm) J41 Jetstream 41 (Operated by Eastern Airways) powered wheelchairs: Max 1 Passengers MUST be able to walk the aircraft stairs unaided Max dimensions: 1.32m wide x 1.22m high Embraer ERJ145 (Operated by Eastern Airways) powered wheelchairs: Max 0 Electric wheelchairs are NOT permitted on this aircraft Max dimensions: 1.0m wide x 1.10m high E70 Embraer 170 (Operated by Eastern Airways) powered Wheelchairs: Max 2 Max dimensions: Forward Hold 1.10m wide x 0.90m high and the aft hold dimensions 0.99m wide x 0.78 high At the airport We advise you to arrive at the airport in plenty of time for your flight. If you are UNABLE to notify Flybe of your requirements 48 hours before you fly, the airport staff at your arrival/departure point will endeavour to offer you the highest standard of service. However, this could result in a delay to your travel plans or you might have to be rebooked onto a later flight. If this is the situation, we would therefore recommend that you arrive at the airport well in advance of normal advised check-in times so that the airport can try to accommodate your requirements in time for your flight. Contact us We offer a call back service if you are unable to contact us by email, please provide your telephone number including the area code to the staff member who takes your call. Contact us at least 48hrs before you travel to register your requirements or to make an enquiry. Download Flybe Mobility Aid Request Form here Telephone: +44 (0) 207 3080812 Opening hours: 08:00 to 18:30 Monday to Friday 08:00 to 16:00 Saturday 10:00 to 18:00 Sunday and Bank Holidays Email: [email protected] If you wish to contact us for any other reason please click here. When travelling on a flight operated by one of our Codeshare or Franchise partners, we recommend you check the website of the operating carrier for any special assistance guidelines.