HomeAssistanceLearning Passengers who have learning disabilities IMPORTANT NOTICE! We wish to ensure that your journey is as pleasurable as possible. You can inform us that you require mobility assistance when making your booking on flybe.com. Alternatively, please download and complete the form linked below and send it to [email protected] You can also contact us on +44 (0) 207 308081. Please ensure you notify our team of any special assistance requirement at least 48 hours prior to travel. Download special assistance form The airport environment can be challenging for passengers who have learning disabilities and their families. We will endeavour to make all possible arrangements so that your journey is enjoyable. Pre-journey services: Visit the airport in advance to become more familiar with the environment* Flybe’s Friendly Flying Guides *Coming Soon* Services on the day of travel: We can arrange for a dedicated staff member to assist your transit through the airport We can arrange for you to have priority at check-in and assistance through security We will, if possible, arrange a quiet seating area in the departure lounge* We can arrange for you to board and disembark the aircraft either first or last We will, where possible, accommodate any individual requests you may have. We also offer a comprehensive unaccompanied person service for adults who have learning disabilities but who wish to travel independently. We will offer this service at no additional charge to passengers who are comfortable travelling alone and can understand and follow the safety instructions. Please contact us to arrange this service in advance of travel. Eastern Airways Operated Flights Passengers with Learning Difficulties travelling alone will require medical confirmation prior to booking stating the passenger is able to travel unaccompanied. *Please note that certain services will be dependent on operational considerations Contact us We offer a call back service if you are unable to contact us by email, please provide your telephone number including the area code to the staff member who takes your call. Contact us at least 48hrs before you travel to register your requirements or to make an enquiry. Download Flybe Mobility Aid Request Form here Telephone: +44 (0) 207 3080812 Opening hours: 08:00 to 18:30 Monday to Friday 08:00 to 16:00 Saturday 10:00 to 18:00 Sunday and Bank Holidays Email: [email protected] If you wish to contact us for any other reason please click here. When travelling on a flight operated by one of our Codeshare or Franchise partners, we recommend you check the website of the operating carrier for any special assistance guidelines.