Assistance Provided by Airport and Airline Staff /Independent Travel
We will always endeavour to support passengers with disabilities or reduced mobility whether travelling with us independently or with a companion/helper, however there are limits with regards to providing personal care.
Airport staff and Cabin Crew will assist passengers to bathroom facilities but are unable to provide any further personal care that may be required. If you feel you may need assistance within the bathroom cubicles or with any other personal care requirements, you will need to consider travel ling with an escort.
Airline and airport staff is also limited in the assistance they are able to provide with regard to administering medical treatments and operating medical equipment. You may therefore need to travel with a companion if you require assistance that cannot be provided by airport or airline staff. Please contact us if you require more detailed information in relation to your particular requirements at least 48 hours before your journey.
Eastern Airways Operated Flights
Please note on Jetstream 41 aircraft operated by Eastern Airways, passengers must be able to walk the aircraft stairs unaided.
We offer a call back service if you are unable to contact us by email, please provide your telephone number including the area code to the staff member who takes your call.
Contact us at least 48hrs before you travel to register your requirements or to make an enquiry.
Telephone: +44 (0) 207 3080812
08:00 to 18:30 Monday to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday and Bank Holidays
Email: [email protected]
If you wish to contact us for any other reason please click here.
When travelling on a flight operated by one of our Codeshare or Franchise partners, we recommend you check the website of the operating carrier for any special assistance guidelines.