Children with disabilities

IMPORTANT NOTICE!Help for passengers requiring special assistance

We wish to ensure that your journey is as pleasurable as possible. You can inform us that you require mobility assistance when making your booking on Alternatively, please download and complete the form linked below and send it to [email protected] You can also contact us on +44 (0) 207 308081. Please ensure you notify our team of any special assistance requirement at least 48 hours prior to travel.

Download special assistance form


Flybe would like to assist in making your journey with us as smooth as possible. If you are travelling with a child who has a disability please contact our Special Assistance team at least 48 hours before your journey and we will be able to assist with any requirements that you may have.

Please note that if a child, aged 2 years and over, has a disability which prevents them from sitting in an aircraft seat unaided or cannot be supported by either an approved car seat or harness, Flybe will be required to obtain approval from the Civil Aviation Authority to permit the child to sit on the accompanying adult’s lap during taxi, take-off and landing or when the seat belt signs on board are switched on.

It is essential that this approval is granted prior to your departure and therefore Flybe will require a minimum of 10 days notice.

Contact us

We offer a call back service if you are unable to contact us by email, please provide your telephone number including the area code to the staff member who takes your call.

Contact us at least 48hrs before you travel to register your requirements or to make an enquiry.

Download Flybe Mobility Aid Request Form here

Telephone: +44 (0) 207 3080812

Opening hours:
08:00 to 18:30 Monday to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday and Bank Holidays

Email: [email protected]

If you wish to contact us for any other reason please click here.

When travelling on a flight operated by one of our Codeshare or Franchise partners, we recommend you check the website of the operating carrier for any special assistance guidelines.