Short courses
Flybe Training, in partnership with Exeter Business School, offers day courses and workshops designed to make your business more productive. Please see below for some of the courses we offer, if you would like to find out course availability, make a booking or any other information please contact us on: 01392 266638 or flybetraining@flybe.com
Venue
Exeter Business School Training Suite, Queen Street, Exeter (Opposite Exeter Central Railway Station) or Flybe Training Centre, Exeter International Airport, EX5 2BA. Some courses can also be delivered at employer’s premises or a venue you choose.
Refreshments and workbooks/materials
Refreshments and workbooks/materials will be provided together with appropriate certificates. A buffet lunch will be provided for full day courses.
Customised Training
We would be delighted to customise any training programmes to meet your precise needs and if required, deliver them on your premises. If you would like us to devise a training programme not featured here please contact us.
People Management & Communication Skills
Managing Change
1 day course
This workshop helps candidates understand how to manage and implement change successfully.
The programme will take change management and give them knowledge and confidence to build trust and overcome the barriers that can impede progress.
Leadership, Motivation & Teamwork for Supervisors & Newly appointed Managers
1 day course
This workshop is designed specifically for Supervisors and newly appointed Managers. It focuses on team dynamics, team building and team development. It will provide participants with the practical skills needed to ensure business success through motivation, support and effective leadership.
Leadership, Motivation & Teamwork for Managers & Senior Supervisors
1 day course
This workshop focuses on ways to inspire and lead teams to achieve
organisational objectives. Participants will analyse and compare different leadership styles, make comparisons and consider areas for self development. An understanding of team dynamics and the role that
individuals play within the group will demonstrate how motivation and team performance can be enhanced at all levels.
Assertiveness Skills
1 day course
This interactive workshop will clarify what assertive behaviour is. It will help participants to communicate more effectively and use a range of techniques that will allow views to be expressed confidently in a clear, firm yet nonconfrontational manner.
Appraisals and Performance Management
1 day course
The appraisal, as a means of managing performance, is substantially reliant upon the skills of the person undertaking the process. This workshop focuses on methods and techniques that can be used to monitor performance and develop potential. A greater understanding of the process will improve the ability and confidence of the appraiser and allow them to be conducted in a manner that will ensure a positive and mutually beneficial outcome.
Coaching and Mentoring Skills
1 day course
Good coaching and mentoring skills are an essential part of performance management. This workshop will help you understand current methods, how trust and confidence can be encouraged making full use of your experience and knowledge. This course will enable you to maximise positive performance in others.
Disciplinary and Grievance Procedure Guidance
1 day course
This session is for Managers who wish to understand the legal and
procedural processes to be followed when undertaking a disciplinary action. It also deals with the actions required when an employee raises a grievance.
Dealing with Challenging People or Situations
1 day course
A workshop designed to provide participants with the knowledge, skills and confidence they need to deal pro-actively with difficult situations, thereby resolving conflict.
Customer Service & Sales Training
Advanced Selling Skills
1 day course
This workshop is designed to enhance the selling skills of experienced sales staff who want to refresh and improve their skills. Participants will gain a better understanding of the stages involved in the sales process, what factors motivate customers to buy and how they can convert more ‘browsers’ into purchasers without pressuring customers to buy.
Information Technology
Excel 2003 Intermediate Level 1
1 day course
A ‘hands-on’ training session designed to increase the knowledge and productivity of those who have mastered the basic functions of Excel 2003 and want to maximise its potential. Participants will be able to consolidate data from a number of sources and present it in a variety of accessible, understandable and appropriate formats.
Marketing & Presentation Skills
Promoting and Marketing your Business
1 day course
This workshop will explore a range of methods to promote and market
your business. It focuses on how to devise and implement strategic and cost-effective marketing plans, which will help to boost turnover, profitability and increase loyalty.
Presenting Factual Information Effectively
1 day course
This programme will focus on how to present data and factual information effectively and imaginatively. Participants will consider appropriate formats, style, relevance and how such information can be presented in an understandable and audience centered manner.
Meetings and Minutes
1 day course
The objectives of this course are to gain knowledge and understanding of the role of the minute taker and the impact this role has on the success of the meeting. You will also learn practical skills to help you within this role.
Management & HR
Interviewing Skills and Techniques
1 day course
This is an interactive and informal workshop designed to perfect the skills and techniques of interviewing. The programme will equip participants to select and recruit staff to match specific job requirements, thereby saving time and ensuring that the correct person is appointed.
Finance for Non-Finance Managers
1 day course
This course removes the mystique about company accounts. It allows participants to interpret them more confidently, be aware of the benchmark figures that indicate the state of the company’s health, and how to use such information to plan for the future.
Effective Time Management
1 day course
This workshop will enable participants to analyse and evaluate their daily routines against accepted time management principles. When applied, participants will achieve substantial benefits in output, greater reliance on delegation, reduction in stress and improved work/life balance.
Health & Safety
First Aid at Work HSE
4 day course
This practical course will equip participants to confidently administer first aid safely, promptly and effectively. This is approved by the HSE (Health and Safety Executive) and is recommended for all organizations whose risk assessment determines that First-Aiders are required.
First Aid at Work for the Appointed Person HSE
1 day course
This interactive training session gives participants a basic understanding of First Aid in the workplace and provides them with the knowledge that they need to become an Appointed Person in compliance with the requirements of the ‘First Aid Regulations 1981’.
First Aid at Work Re-qualification
1 day course
This course is designed for those who have a current ‘First Aid at Work’ certificate and want to refresh their skills and update their knowledge. Successful participants of the above First Aid courses receive a Health and Safety Executive (HSE) approved certificate, valid for three years.
Food Safety Certificate CIEH Level 2
1 day course
This course is designed for employees who are legally required to know their responsibilities regarding food handling and safety in the Workplace. It is particularly relevant to those new to food handling and can form part of their induction programme. Successful participants receive a Chartered Institute for Environmental Health (CIEH) approved certificate.
Health and Safety in the Workplace CIEH Level 2
1 day course
This qualification is intended for employees who are legally required to know their responsibilities regarding Health and Safety in the workplace. It is particularly relevant to new employees and existing employees who need fundamental Health and Safety knowledge. Successful participants receive a Chartered Institute for Environmental Health Level 2 certificate.
Principles of Manual Handling
½ Day Course
This qualification introduces participants to the hazards and risks involved in manual handling and how they can develop safer handling techniques designed to minimise the risk of injury to themselves and their colleagues.
Successful participants receive a Chartered Institute for Environmental Health Level 1 certificate.
Workplace Risk Assessment CIEH Level 1
1 day course
This programme establishes the purposes and benefits of a risk assessment in relation to the prevention of injuries, property damage and developing a Health and Safety culture. Participants will also learn key legislative requirements and how to identify training needs. Successful
participants receive a Chartered Institute for Environmental Health Level 1 certificate.
