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Spend & Fly FAQs

Spend&Fly is the Flybe Credit Card's exclusive loyalty programme, so you may have a number of questions about the Spend&Fly programme, we hope to answer all of these in the section below.  However, if you have a query that is not addressed please contact our Spend&Fly team who will be happy to help.


Spend&Fly Overview

What is the Spend&Fly programme?

Our all new Spend&Fly programme exclusively for the Flybe Credit Card is the new way to earn flights with your card spend and, as an existing or new card holder, you’ll be automatically entered to join from 10th October 2014. So every time you use your card to purchase something, you’ll be one step closer to your next flight with Flybe.

How does it work?

Simply use your Flybe Credit Card and, when you’re ready to redeem your flight voucher, visit flybe.com/spend&fly. Oh, and did we mention that there’s no limit to the number of flights you can earn in a year?  The more you spend, the more you can redeem – it’s that simple.

How does this differ from Rewards4All?

Every penny you spend on your Flybe Credit Card counts towards a Flybe bonus flight (where you just pay taxes and charges). But the difference is, there are no more points awarded. It’s simply about the amount you spend, and when you decide to redeem your voucher.


Membership and benefits of Spend&Fly

How do I join the Spend&Fly programme?

To join the Spend&Fly programme, you only need to be a Flybe Credit Card holder and you will automatically be registered.

How do I apply for a Flybe Credit Card?

Applying is easy, simply visit flybe.com/card and complete an application and once your application has been accepted you will be automatically registered into the Spend&Fly programme

Is membership of Spend&Fly free?

Yes, all you need to do is to be a Flybe Credit Card holder

Does the Flybe Credit Card have an annual fee?

There is no fee for the Flybe Credit Card or Spend&Fly

I have just signed up for the card, how do I join Spend&Fly?

Once you receive your card, activate it and spend, you will automatically be able to benefit with Spend&Fly. You don’t need to register as we will automatically register you

I am already a Flybe Credit Card holder, how do I join?

No need to do anything as a Flybe Credit Card holder, you will automatically be registered to the Spend&Fly programme

Is there an age limit to join Spend&Fly?

Yes, you have to be 18 years or older, as you have to be a Flybe Credit Card holder

Is it an individual or corporate programme?

Spend&Fly is for individual customers as it is linked to the Flybe Credit Card

Are people allowed more than one account?

No, as Spend&Fly is a benefit of the Flybe Credit Card, this is limited to one account, per customer however two cardholders can have one Flybe Credit Card account

What are the Flybe Credit Card benefits?

You can jet off with a Bonus European Return Flight* (where you just pay taxes and charges), when you activate and spend £250 in the first 6 months on your Flybe Credit Card and under the Spend&Fly programme the more you spend, the more you fly.

What are the benefits of Spend&Fly?

Not only once you spend the first £250 on your Flybe Credit Card, will you receive a European Bonus Return Flight* (where you just pay taxes and charges), but you will also be a step closer to many more with every time you spend on your Credit Card. Spend £4,000 and another Bonus Flight will be yours

Do I get any extra benefits with the Flybe Credit Card?

Yes; as well as getting Bonus Flights with your spend, as a Flybe Credit Card holder, you will also get extra benefits, such as exclusive discounts on car hire, flybeshopping and more.


Spend&Fly offers and introductory bonus flight

How do I get my introductory Bonus Return Flight* (where you just pay taxes and charges)?

Just spend £250 or more on your Flybe Credit Card within 6 months of account opening and you will be eligible for a Bonus ‘Just Fly’ Return Flight. Submit your request via Flybe.com and we will email you a unique voucher code to redeem online. Flights are subject to availability online. For Bonus Flight terms and conditions please see www.flybe.com. Seats available on Flybe scheduled services to and from the UK. Get More Supplement may apply. Not available on routes to Spain or Portugal. Spend&Fly Bonus Flights cannot be used on flights operated by Stobart Air, Blue Islands or codeshare services. Discounted web fares may occasionally be available at a lower cost (including taxes charges) than equivalent reward flights. Therefore, Flybe recommends customers are flexible with their travel dates when searching for reward flights. For more information, please go to www.flybe.com/spend&fly

Is there a minimum spend to get the introductory Bonus Return Flight* (where you just pay taxes and charges)?

Yes, just spend £250 on your Flybe Card within 6 months of account opening. You will then receive a voucher that can be redeemed for your Bonus Just Fly Return Flight.

How do I book my introductory Bonus Just Fly Return Flight* (where you just pay taxes and charges)?

To book a flight and redeem your voucher visit www.flybe.com/spend&fly/use/

Can the introductory Bonus Just Fly Return Flight* (where you just pay taxes and charges) be for another person?

The introductory Bonus Just Fly Return Flight voucher as well as your ongoing Bonus Flights can be booked for anyone you choose.

Are there any restrictions when booking my introductory bonus flight?

Terms and conditions apply. Bonus Just Fly Return Flight* voucher covers air fare costs only; but not taxes and any other charges related to the booking. Flights are subject to availability and are not available on routes to Spain, Portugal or Croatia. Payment of relevant taxes, fees and charges are the responsibility of the passenger and must be paid in full at the time of booking. All Bonus Just Fly Return Flights related to this offer are capacity controlled during peak periods such as school, and UK Bank Holidays with greater seat availability is offered for off peak and high frequency flights. Tickets are only available on Flybe operated direct scheduled services only and exclude franchise and codeshare services.


Earning Spend&Fly Bonus Flights

How do I get a Spend&Fly Bonus Flight*?

To be able to get a Bonus Flight, you need to spend on the Flybe Credit Card and once you reach £4,000 you will be eligible for a Bonus Return Flight* (where you just pay taxes and charges) and the more you spend the more Bonus Flights you can earn.

Can I spend on anything?

All your spend, from a pint of milk to a holiday, counts towards your next Bonus Flight. The only exceptions are balance transfers, interest charges, cash advance and refunds.

Do the points have an expiry date?

Spend&Fly balance acquired through purchases on the Flybe Credit Card are valid for 12 months from the date of the account statement on which they first appear and will be valid on a rolling basis. The amount of the first month of the 12 month period will automatically be removed from your Spend&Fly balance on the date of expiry, unless redeemed by then. 

Is there a limit on the number of Bonus Flights I can earn?

There are no limits to the number of Bonus Flights you can earn, so remember the more you spend, the more you fly!

Will I be able to earn Spend&Fly benefits when I book a flight on Flybe.com?

Your spend on Flybe flights will count towards your total Spend&Fly balance, however no additional benefits will be gained at this stage when booking Flybe flights.


Spend&Fly Account and statements

How can I find out what my Spend&Fly balance is?

Once you receive your first Flybe Credit Card statement and as long as you have provided the Flybe Credit Card provider with a valid e-mail address, you will receive a Spend&Fly account statement. This will detail your eligible spend on your Flybe Credit Card, your balance so far, what you have redeemed and how much you need to spend to get your bonus Return flight (where you pay just for taxes and charges)

How can I find out my balance if I haven’t given an e-mail address?

If we do not have your email address then we will be unable to send you a monthly statement of your Spend&Fly balance. To ensure you receive your monthly statement, make sure your email details are up to date with Creation.

When will my spend show in Spend&Fly balance?

Once you spend on your Flybe Credit Card, you will receive a statement in relation to the spend for the past month and this will detail your Spend&Fly balance. This is usually a couple of days after your Flybe Credit Card statement


Spend&Fly Bonus Flight Redemption

What redemption options will Spend&Fly offer?

You can redeem your Spend&Fly balance against Flybe Bonus flights (where you just pay taxes and charges).

How much do I have to spend in order to redeem a Bonus Flight* (where you just pay taxes and charges)?

Once you spend £250 in the first 3 months you will receive an introductory European Bonus Flight* and then from every £4,000 spend on your card you will be eligible for more Bonus Flights:


Credit Card spend

 

Bonus Return Flight (where you just pay taxes and charges)*

£4,000

UK

Just Fly or Get More UK Bonus Return Flight

£5,500

UK

All In UK Bonus Return Flight

£6,000

EU

Just Fly or Get More European Bonus Return Flight

£7,500

EU

All In European Bonus Return Flight

*European flights exclude Spain and Portugal – Get More supplement applies

If I redeem my Spend&Fly balance for Bonus Flights, are they completely free?

Your Spend&Fly balance will cover the cost of the fare however government taxes & airport charges and any additional extras will need to be paid for.

Can I use my Spend&Fly balance on any route?

You can redeem your Bonus Flights on most of the Flybe operated slights with the exception of flights to or from Spain and Portugal. Flights operated by Stobart Air, Multi-sectors and Flybe Shuttle flights are excluded.  Availability on routes which are only flown at weekends will be very limited indeed.

Is there a different redemption value for children?

The value is the same as an adult.

Is there a different redemption value for infants?

Infants will only have to pay the applicable taxes and charges as with standard fares.

Does it have to be a return flight?

Yes, only return flights are valid redemptions. One-way flights cannot be booked using your Spend&Fly balance.

Can I book flights for someone other than myself?

You can book redemption Bonus Flights* for anyone you choose to.

Can flight redemption bookings be made through the contact centre?

Yes, you can make your booking online or via the contact centre.

If I am booking a Spend&Fly Bonus Flight is there an advanced purchase deadline?

No, as long as there is availability bonus flights* (where you just pay taxes and charges) can be booked at any time even on the day of travel up to 2 hours prior to departure.

Are there any embargo periods?

There are no embargo periods for flight redemptions, however all Bonus Flights* are subject to availability and if you are planning to book in peak travel times (bank holidays, school holidays, major sporting events etc) or on a popular route or at a popular flight time, we recommend you booking early and being flexible with your dates. Discounted web fares may occasionally be available at a lower cost (including taxes & charges) than equivalent reward flights.

How do I book a Bonus Return Flight* (where you just pay taxes and charges)?

To book a flight and redeem your voucher visit www.flybe.con/spend&fly/use/

Can the Bonus Return Flight* (where you just pay taxes and charges) be for another person?

Yes, the Bonus Return Flight* can be booked for anyone you choose.

Are there any restrictions when booking my introductory bonus flight*?

Terms and conditions apply. Bonus Return Flight* (where you just pay taxes and charges) voucher covers air fare costs only; but not taxes and any other charges related to the booking. Flights are subject to availability and are not available on routes to Spain, Portugal. Payment of relevant taxes, fees and charges are the responsibility of the passenger and must be paid in full at the time of booking. All Bonus Just Fly Return Flights* related to this offer are capacity controlled during peak periods such as school, and UK bank holidays with greater seat availability is offered for off peak and high frequency flights. Tickets are only available on Flybe operated direct scheduled services only and exclude franchise and codeshare services.


Making changes to Bonus Flight* Bookings

Can I upgrade my Bonus Flight* (where you just pay taxes and charges)?

Spend&Fly Bonus Flight* bookings can be upgraded via our call centre with our standard change fees applying – please refer to current charges for full details.

What happens if I have to cancel my Spend&Fly Bonus Flight* (where you just pay taxes and charges)?

Spend&Fly Bonus Flights* are subject to the same cancellation rules as other Flybe Flights – please refer to current charges for full details. In the event of cancellation of a Spend&Fly Bonus Flight*, the Spend&Fly balance used to purchase it, will not be allocated back to the Spend&Fly account.

Can I change the name of my Spend&Fly Bonus Flight* (where you just pay taxes and charges)?

Name changes are permitted on Spend&Fly Bonus Flight* tickets, providing no Sectors have already been flown. Standard Name Change Fees apply – please refer to current charges for full details. Name changes can only be done through our call centre and are permitted up to two hours before flight departure.

Can I change the date or route of my Spend&Fly Bonus Flight* (where you just pay taxes and charges)?

Changes to the flight date and time are permitted up to two hours before the flight’s departure time. Standard Itinerary Change Fees apply and are shown at link to current charges. Changes are subject to availability of seats on the preferred flights. Date and time changes must be made through our call centre.


Changes to the Rewards4All programme

Flybe has now partnered with Avios, the travel rewards experts, replacing the Rewards4all frequent flyer programme. New and existing customers should visit http://www.flybe.com/avios/ to discover the benefits and sign up to a new way to collect and spend Avios.

For further information regarding the closure of the Rewards4all programme click here.