Questions & Answers

Questions and Answers

Flybe customers will have a number of questions about this scheme and we aim to address these in the section below. If you have a query that is not addressed please contact our Customer Call Centre team who will be happy to help.

Membership

How do people apply for the scheme?
Applications can only be made via this site by registering for a customer account
Is there an age limit?
Yes, you have to be 18 years or older
Is it an individual or corporate scheme?
Rewards4all is a scheme for individual passengers. Corporations and other entities cannot register an account to pool points as companies
Are people allowed more than one account?
No, people will be limited to one account
Do the points have an expiry date?
Rewards4all does not have an expiry date for points collected by a member

Earning Points

How many points will an Economy passenger earn?
Economy passengers will earn 1 point per single flight and 2 points for a return flight completed by themselves
How many points will an Economy Plus passenger earn?
Economy Plus passengers will earn 2 points per single flight and 4 points for a return flight completed by themselves.
Are there any circumstances where I can not earn points?
If you are travelling on a rewards4all free flight, prize-winner, complimentary, staff or family firm booking you can not earn points.
Can I collect points for my children’s flights?
If your child is between 2-18years and you have made the booking and are travelling with them on the same flight (and booking reference) you will be able to claim their points. You can receive their points automatically along with your own if you book through your online customer account and tick the legal dependant tick box when entering their personal details. If you book flights for your family through an agent you will need to contact rewards4all@flybe.com and request for their points to be added to your account. Always quote your booking reference when contacting rewards4all.
If I am a member and book a ticket for someone else, can I claim points for their travel?
No only the person who travels can claim points for their journey
If I want to redeem my points for a flight but I don’t have enough points can I use points from someone else’s account?
No, points cannot be pooled or combined with other member’s points
Will I receive points if I make a booking through a travel agent or corporate booker?
Yes, you will still get your points. You will need to access your Rewards4all account once you have flown and enter your booking reference to claim the points retrospectively for the flight
Is there a time limit to claim points for past flights?
Yes, points can only be earned retrospectively up to 3 months after the flight has flown.
When will my points appear in my account?
If you have booked your flight through your customer account your points will be credited to your account automatically within 24 hours of completing your flight. If you book through a travel agent or any channel other than a flybe.com customer account, you will need to log-in to your account once you have flown and enter your booking reference into the claim section to receive your points. All points must be claimed within 3 months of travelling before becoming void.

Redeeming Points

What redemptions will Rewards4all offer?
The redemptions options are for Flybe flights and 12 months executive lounge access
How many points do I have to earn in order to redeem them?
Please see the benefits page for details
If I redeem my points for flights, are they completely free?
The points will cover the cost of the fare however government taxes & airport charges, and ancillary items will need to be paid by the customer.
Are there any restrictions on rewards4all flights?
Rewards4all flights are subject to availability and are limited on every flight.
Is there a different redemption value for children?
The value is the same as an adult.
Is there a different redemption value for infants?
Infants travel for zero points but will still have to pay the applicable taxes and charges as with standard fares.
Does it have to be a return flight?
Yes, only return flights are valid redemptions. One-way flights cannot be booked using Rewards4all points.
Can I book flights for someone other than myself?
Rewards4all members are able to book redemption flights for anyone they choose to.
Can I use my Rewards4all points to book an unaccompanied minor booking?
Yes members are able to use their points to make an unaccompanied minor booking; the unaccompanied minor fee of £32.00 per sector will still apply. This booking will need to be made via the customer call centre.
Can flight redemption bookings be made through the Call Centre?
No, members can only book redemption flight online using their Rewards4all account. The only exception to this rule is unaccompanied minor bookings.
If I am booking a Rewards4all flight is there an advanced purchase deadline?
No, as long as there is availability redemption flights can be booked at any time even on the day of travel up to 2 hours prior to departure.
Are there any embargo periods?
There are no embargo periods for flight redemptions, however all reward flights are subject to availability and if you are planning to book in peak travel times (bank holidays, school holidays, major sporting events etc) or on a popular route or at a popular flight time, Flybe recommends booking early and being flexible with your dates. Discounted web fares may occasionally be available at a lower cost (including taxes & charges) than equivalent reward flights. Therefore, Flybe recommends customers are flexible with their travel dates when searching for reward flights.
If I redeem my points for a Rewards4all Premier card, how will it work?
If you choose the lounge access option you will receive a airport executive lounge access Premiercard, which you will need to take with you when you are travelling on a flybe flight, along with your booking confirmation or boarding pass, and show the check-in staff. You will then receive the unique access code for the Flybe lounge.
How long will the Rewards4all Premier card will be valid for?
The card will be valid for 12 months from the date of redemption.
After the card has expired, how do I renew it?
You will need to log in to your Rewards4all account and redeem another 20 points for a new Premiercard to receive a further 12 month’s access.
If I redeem my points for a years executive lounge access will I be able to use it in all of the destinations Flybe serve?
Currently not all destinations have a Flybe lounge; we have lounges at Belfast City, Birmingham, Guernsey, Jersey, London Gatwick, Southampton, Inverness, Manchester , Edinburgh, Glasgow, Exeter, Aberdeen and Newcastle.
Can I redeem a years executive lounge access for someone else?
Only the Rewards4all member can redeem a Premiercard for their own use and they must be travelling on a valid Flybe booking to access the lounge.

Changes and Cancellations

How do I make changes to my redemption booking?
All changes should be made by contacting the Customer Call Centre.
If I make a flight redemption booking and need to change it, what do I do?
Flights can be changed up to 2 hours prior to the scheduled departure time of the flight the passenger is booked on or the flight the passenger wishes to change to using the following rules

UK & International Economy Flight: Changes are permitted for a charge of £25.00 per passenger, per single flight sector plus any difference in points for the new flights, subject to Rewards4all seats being available. Please note if there is a change of route, there may be a difference in tax to be paid also.

UK & International Economy Plus Flights: Changes are permitted at no charge subject to Rewards4all seats being available. Please note if there is a change of route, there may be a difference in tax to be paid.
If I make a flight booking and need to change the name, can I do that?
Name changes are permitted up to 2 hours prior to the scheduled departure time for a fee of £30.00 on completely unused tickets, subject to Rewards4all seats being available.
If I make a flight booking and need to cancel, will I get my points refunded?
Rewards4all points are non refundable. Taxes and charges are refundable on written request from our refunds department subject to an admin fee. Please note credit/debit card fees are non refundable.
Are my points refundable if Flybe cancels my booking?
In the event that any of our flying programme or operations are altered or cancelled for reasons not out f our control, such reward flights will be reinstated to the account and taxes and charges refunded.

Passport to Freedom Members

What will happen to my Passport to Freedom membership?
The Passport to Freedom programme is no longer in operation and therefore your membership is now void. You can register for Rewards4all by setting up a customer account.
How do I create a customer account?
All you need to do to create a customer account is to click on the registration box on the Flybe.com home page. Once you have registered for your account, Flybe will send you an email confirming your password to allow you to log into your account.
Can I transfer my Passport to Freedom points to my new Rewards4all account?
All Passport to Freedom points transfer requests should have submitted to rewards4all by 31st October 2007. Any Passport to Freedom points outstanding after this date are now void.

Information for Travel Agents

Will I need to input a Rewards4all membership number into customer’s future booking?
Rewards4all members will not have a membership number.
How will my customers gain points?
The customer will need to claim their Reward points after they’ve travelled by logging into their rewards4all account with the booking reference you have supplied them and enter this into the claim section of their account.
How long with they have to claim points?
Yes, customers will have up to 3 months after the flight has flown to claim their points.
Will customers need the Flybe booking reference to claim?
Customers will be able to retrospectively claim points through their Rewards4all account using either the Flybe reference or the GDS (Amadeus, Worldspan, Galileo & Sabre) reference. Please supply this to the customer with their confirmation documents.
When booking customers flights do they need to be booked in specific classes for them to gain points?
All classes will enable the customer to earn points, please note all classes apart from 'R' and 'W' will earn the customer 1 point per sector, 'W'&'R' will earn the customer 2 points per sector.
How will customers redeem their points?
They will need to redeem via their customer account on http://www.flybe.com/