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Frequently Asked Questions

 

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  • Flight bookings

    What taxes and charges apply to bookings?

    Taxes and charges are levied by both the government and airport authorities.  The Air Passenger Duty (APD) tax is levied by the UK government on all passengers departing from UK airports.  The airports levy a Passenger Service Charge (PSC) for the use of their amenities and services, these charges can vary.  Further details on existing Air Passenger Duty tax and Passenger Service Charges can be obtained from the HM Customs & Revenue website and from the airport authorities.

  • Which flights are taxes applied to?

    The airport Passenger Service Charge applies to all flights, however the Air Passenger Duty tax (APD) only applies to passengers departing from UK airports.  Passengers departing from European airports, Guernsey, Jersey and the Isle of Man are exempt from this tax.

  • What charges are levied by Flybe?

    We do not place any additional taxes on your reservations.  A transaction fee and credit card supplement may apply to your reservation. Other optional charges include services such as hold baggage, pre-assigned seating and flight changes. Details of our optional charges are available.

  • Are there any hidden charges?

    We are committed to providing complete transparency regarding the cost of flights and so there are no hidden charges.  Whether you book online or via our UK Customer Call Centre, all the costs are detailed in full before you complete the reservation.

  • Can I book a flight using my Airmiles?

    Please contact Airmiles directly for advice on how to book flights using the Airmiles points system.

  • Do I have to pre-book seats?

    Pre-assigning your seats is an optional service offered during the booking process and therefore it is not a requirement or obligation.  If you wish to make your booking without pre-assigning your seat, please select the continue button followed by the option to continue without choosing seats.  We make every effort to seat passengers together when they are on the same booking, however this is not guaranteed.  All passengers who have not pre-assigned their seat will be provided with a seat number at check-in.

  • What is the cost of pre-booking seats?

    Click here to view the optional charges for pre-assigned seating. 

  • How do I change a booking?

    To change your booking online please retrieve your booking.  You will need your booking reference number in order to retrieve your flight details.  You will then have the option to 'Change this flight'.  If the website does not offer this facility or you are unable to retrieve your booking online please contact our UK Customer Call Centre.  Alternatively you may change your itinerary via your Customer Account.

  • What charges are levied when a booking is changed?

    Changes to your itinerary or passenger names can be made up to 2 hours before departure and are subject to an administration charge.  Any increase in the cost of the flight will also apply.  You can make changes to your booking online or via our UK Customer Call Centre.

  • Can name changes be made?

    Name changes can be made via the Flybe Customer Call Centre (subject to opening hours) up to 2 hours before the scheduled departure time of the flight you are booked on, or the flight you wish to change to, whichever is earlier providing you have not flown part of your itinerary and the name change applies to all unflown sectors. If you have already flown part of your itinerary, name changes are not permitted. For full charges information please see our tariff page.

  • Can I change a ticket that was not booked directly with Flybe?

    If your reservation was made through a third party, such as a travel agent, you will need to contact them directly to make changes to your booking.

  • Can I cancel changes I have made to my booking?

    All bookings are instant purchase, non-refundable tickets.  We would suggest that you only make changes to your booking once your arrangements have been finalised as the change fees will apply to each amendment.

  • Are there any restrictions when changing a booking?

    All Flybe tickets can be changed up to 2 hours before departure for the applicable fees.

  • Do charges apply for changing bookings due to an illness or bereavement?

    All changes to a booking will incur the applicable charges.  Your travel insurance should cover any alterations to your travel plans due to illness or a bereavement, however please check your policy documents and seek advice from your insurance company.

  • Will my return flight remain valid if I do not use the outbound flight?

    Please contact our UK Customer Call Centre if you wish to use only the return part of your flight.  This will allow us to update our systems and ensure that your return sector remains valid.

  • What is an ETKT?

    As the booking is an Electronic ticket type, you will receive a confirmation email with your booking reference number on. All flight details and check-in procedures will be listed within.

    E ticket (e-ticket) is an abbreviation for electronic ticket. This means that no paper ticket(s) for the booking will be issued and passenger(s) may proceed directly to check-in and quote the unique booking number advised at the time of booking via their confirmation details. Once the booking in process has been completed the passenger(s) will receive their boarding card(s).

    The original confirmation page or email, are not required to be produced at check-in. All you need to produce is your six digit unique reference and a valid form of photo ID.

    If you are unable to locate your flight booking information please contact the Flybe Customer Call Centre where a member of their staff will assist you.

  • I did not receive an emailed booking confirmation, has my booking been confirmed?

    If you have not received the emailed confirmation, please check your spam folder or junk mailbox. You may also have added your email address incorrectly during the booking process which has prevented the confirmation from being received.

    Please email Technical Support Team for assistance or the Flybe Customer Call Centre if you do not have a booking reference.

  • How can I book an unborn infant online?

    Please leave the title box blank. If you have not yet decided on a name for the unborn please enter the first name as "INF". The date of birth should be set to 14 days prior to the date of making the booking. Please contact the Flybe Customer Call Centre once the infant has been born to advise us of the infant's name and date of birth. The infant may be denied boarding if this final step is not completed prior to arriving at the airport.

  • I have booked the wrong flight, how do I correct it?

    If you have a booking which has been incorrectly booked, please telephone the Flybe Customer Call Centre with the booking reference number and a member of staff will assist you with the correction of the booking details.

  • I have flown the outbound flight can I change the return online?

    If the outbound flight has been used, the booking may only be changed via the Flybe Customer Call Centre or at the Ticket desk at the airport.

    Bookings may be changed up to 2 hours prior to departure.

  • How do I select the flight routes online, as they show my previous preference?

    When booking flights on Flybe.com the last route that you selected will be saved in the flight route boxes. If you do not want to book the same route again, please press the ‘reset form’ wording to clear all boxes to allow you to make a new selection.

  • Can I book baggage, skis or assign seating on tour-operator booked charter flights via Flybe.com or via the Flybe Call Centre?

    If you are flying on a tour-operated chartered flight (flight numbers beginning with 'BE8' or 'BE9') it is not possible to pre-book seats, baggage or skis via the Flybe.com website or the Flybe Customer Call Centre. Instead please contact your tour operator.

  • Children & Expectant mothers

    Are there discounted fares for children?

    Infants (children under 2 years of age) receive a reduced fare as they do not require their own seat, unless you would prefer to use a car seat onboard.  All other passengers have access to the same fares as shown on the Flybe website.  Infants benefiting from the reduced fare do not have their own baggage allowance, however up to two pieces of equipment such as prams, pushchairs, car seats and cots, are accepted without charge when travelling with a child.  Please ensure the total weight of the equipment does not exceed 20 kilos.   

  • From what age can a child travel on their own?

    Passengers over the age of 12 years can travel unaccompanied, providing it is appropriate for them to do so.  Please contact our UK Customer Call Centre for advice if you are unsure whether a young traveller is suited to flying on their own.  We also provide an unaccompanied minor service for children between the ages of 5 and 16 years.

  • Are there any restrictions to children travelling?

    All children under the age of 12 year must travel with an adult (16 years and over) or you may arrange for the unaccompanied minor service through our UK Customer Call Centre.  Flybe can only accept infants who are more than 7 days.  Each infant (0-2yrs) must travel with an adult, so if you wish two infants to travel they must be accompanied by two adults.

  • How do I book the unaccompanied minor service?

    For more information on booking unaccompanied children please follow the link for information regarding the unaccompanied minor service.

  • From what age can new born babies travel on Flybe services?

    Infants must be at least 7 days old to travel with us, which is due to the altitudes reached in-flight.  We can only accept a certain number of infants under the age of 2 years due to the availability of safety equipment onboard and we must request that each infant has a dedicated adult travelling with them.  If you wish to travel with a premature baby please contact our Customer Relations department for further information. 

  • Are there any restrictions to when an expectant mother can travel by air?

    Expectant mothers are not recommended to travel after their 28th week of pregnancy, however we will allow you to travel up to your 34th week provided you have a letter from your doctor explaining you are able to travel by air.  We may allow passengers to travel after their 34th week of pregnancy if they are wishing to travel from any of our Island routes, please contact our Customer Relations department for further details.

  • How can we add a child to our flight?

    If the adult’s booking has already been completed and you would like to book a child to travel with the adult, this may be bought at the internet fare. Please book the child as an adult (the prices are the same). Once the booking is complete please call the Flybe Customer Call Centre as soon as possible with the adult and the child’s booking references so that they may be linked together.

  • What is an ETKT?

    As the booking is an Electronic ticket type, you will receive a confirmation email with your booking reference number on. All flight details and check-in procedures will be listed within.

    E ticket (e-ticket) is an abbreviation for electronic ticket. This means that no paper ticket(s) for the booking will be issued and passenger(s) may proceed directly to check-in and quote the unique booking number advised at the time of booking via their confirmation details. Once the booking in process has been completed the passenger(s) will receive their boarding card(s).

    The original confirmation page or email, are not required to be produced at check-in. All you need to produce is your six digit unique reference and a valid form of photo ID.

    If you are unable to locate your flight booking information please contact the Flybe Customer Call Centre where a member of their staff will assist you.

  • I did not receive an emailed booking confirmation, has my booking been confirmed?

    If you have not received the emailed confirmation, please check your spam folder or junk mailbox. You may also have added your email address incorrectly during the booking process which has prevented the confirmation from being received.

    Please email Technical Support Team for assistance or the Flybe Customer Call Centre if you do not have a booking reference.

  • How can I book an unborn infant online?

    You can book an unborn infant online and to be able to complete the booking request please use the following guidelines. The name should be entered as SURNAME (of passenger) / INF at the time of booking together with the date of birth being shown for the previous 14 days to when the booking is being made. This will allow the booking to process initially online.

    When the infant is born, the person who made the booking must call the Flybe Customer Call Centre to add the correct name and date of birth into the booking. If the name is incorrect when you come to travel, the infant may be denied boarding.

    Please note: Infants cannot be booked online where no other passenger is required within the booking. They must form part of a booking which includes an adult passenger.

  • How can we add a child to our flight?

    If the adult’s booking has already been completed and you would like to book a child to travel with the adult, this may be bought at the internet fare. Please book the child as an adult (the prices are the same). Once the booking is complete please call the Flybe Customer Call Centre as soon as possible with the adult and the child’s booking references so that they may be linked together.

  • I have booked the wrong flight, how do I correct it?

    If you have a booking which has been incorrectly booked, please telephone the Flybe Customer Call Centre with the booking reference number and a member of staff will assist you with the correction of the booking details.

  • I have flown the outbound flight can I change the return online?

    If the outbound flight has been used, the booking may only be changed via the Flybe Customer Call Centre or at the Ticket desk at the airport.

    Bookings may be changed up to 2 hours prior to departure.

  • How do I select the flight routes online, as they show my previous preference?

    When booking flights on www.flybe.com the last route that you selected will be saved in the flight route boxes. If you do not want to book the same route again, please press the ‘reset form’ wording to clear all boxes to allow you to make a new selection.

  • Economy Plus

    How do I book an Economy Plus ticket?

    The online booking form will allow you to select the type of ticket class at the beginning of the booking process.  Should you accidentally purchase an Economy ticket instead of an Economy Plus ticket, please contact our UK Customer Call Centre.

  • What benefits do Economy Plus passengers receive?

    Follow the link to view our Economy Plus information page.

  • Fares

    Why has the fare increased or decreased since I last checked the prices?

    All of our fares are based on availability and a fare bracket system is used to stagger the ticket prices.  Once the seats in the lowest fare bracket have been exhausted, the fares in the next fare bracket will go on sale.  If passengers cancel their flights, their seats will go back on sale.

  • Why is the fare price higher for several passengers compared to booking for just one person?

    The booking system will automatically place the number of passengers into the lowest fare bracket available that will accommodate all the passengers you are booking for.  You could access the seats in the lower fare bracket by splitting up your party into two or more bookings.

  • Why do the fare prices exclude all taxes and charges?

    We are committed to providing complete transparency regarding our bookings and so we do not include government or airport charges in the fare price, however a breakdown of the overall costs including the aforementioned charges are displayed on the right hand side of the screen during the booking process.

  • Can I get prices and availability via email?

    Our fares are based on availability which are accessed using the live system, it would be impossible to provide accurate information on prices via email as these are constantly changing.  Please visit our website or contact our UK Customer Call Centre for the instant purchase price.

  • The website quotes each flight separately, is it possible to get a return ticket price?

    Each flight is quoted separately to ensure price transparency.  Discounts for return tickets, if applicable, are calculated when your flight and date selections are made.

  • Our privacy policy

    What is Flybe's privacy policy?

    You may view our privicy policy here.

  • Insurance

    Why should I select the insurance option?

    As with many airlines, our tickets are non-refundable.  To ensure your travel plans are covered for any unforeseeable circumstances it is essential to have insurance.

  • Who provides the insurance?

    Details of our insurance partner are available on the contact us page.

  • How do I obtain the insurance documents?

    Please contact our insurance partner for further information.

  • How can I contact the Insurance company?

    Contact details for our insurance partner are available on the contact us page. 

  • How do I obtain a letter from Flybe for my insurance company?

    Details on how to obtain a confirmation letter can be found at flybe.com/insurance

  • What is Insurance Premium Tax (IPT)?

    Insurance Premium Tax (IPT) is levied by HM Revenue and Customs on general insurance premiums.  Further information can be found on the HM Revenue and Customs website.

  • Online bookings

    Do I need an email address to book online?

    You will need to enter a valid email address in order to complete the booking and receive your flight confirmation details. 

  • What happens once a booking has been made online?

    You will receive your booking confirmation and flight details via the email address you have provided us.  

  • Payment

    What payment options are available?

    All online bookings must be purchased using a credit, debit, switch or electron card.  The list below shows all the forms of payment currently accepted for online transactions.  Alternatively, you could visit one of our ticket desks who will be happy to make your reservation and can accept both card and cash transactions.

  • How do I obtain a receipt for my booking?

    Please contact our UK Customer Call Centre who will be happy to provide a receipt if the flight confirmation details are not sufficient for your purposes.

  • My card has been declined during my booking request, why?

    There can be several different reasons why your transaction can be declined (please see below):

    • the card number is incorrect
    • the security code is incorrect
    • the start/expiry date is incorrect
    • the issue number is incorrect
    • the address entered does not match the card’s billing address
    • insufficient funds are available.

    • As well as the above reasons, there can be incidences when your bank declines your card for security reasons, if they suspect that the card is being used fraudulently.  This can be triggered by such things as irregular patterns of usage, excessively high spending etc. We would advise that you contact your card issuer if this prompt is received onscreen.

  • What is Flybe's VAT registration number?

    Our VAT registration number is GB525099439.  However VAT is not charged on our bookings.

  • Schedules

    When are the Flybe schedules released?

    Schedule release dates vary, however the Summer Schedule is released in the Autumn and the Winter Schedule is released in the Spring.  You could sign up to our newsletter which will automatically alert you when a new schedule is released.

  • Why is the route I want to travel on not displayed on your website?

    Please see our online timetable for our up-to-date schedules.

  • Special assistance

    How do I request assistance for my journey?

    Please view the Passenger Assistance information page for details of how to request assistance.

  • Making a booking

    How do I book a flight with Flybe?

    You can book flights either through this website, via our UK Customer Call Centre, at one of our many ticket desks within the airport terminals or though your local travel agent.

  • Can I book a flight on behalf of someone else?

    You can make reservations on behalf of others.  Should you wish to book a flight for someone else using your Customer Account, please ensure the name of the passenger has been amended accordingly. 

  • Is there a cooling off period?

    We offer instant purchase tickets and therefore all the Terms and Conditions will apply once the transaction has been completed.  However, at Flybe's discretion, we do provide a 24 hour booking review.

  • Does Flybe offer multi-stop journeys?

    We have introduced a facility for multi-stop bookings, allowing you to tailor-make your travel plans within just one booking.

  • I do not require a seat pre-selected, can I remove it?

    When arriving at the seat map, the seats will automatically be added. Should these be suitable you may accept the seats and this will confirm them to the booking against the costs advised.

    If you would prefer to re-select the advised seats please use the ‘choose new seats’ selection the advised seats will be removed. You then may choose your preferred seats and then choose ‘accept seats’ at the costs advised before continuing.

    If you prefer to not pre-book seats, you may use the ‘continue’ button which will then give a pop up box thus allowing you to ‘continue without seats’ or accept seats.

    You may then continue with the booking after selecting the ‘continue’ button.

  • How can I proceed without booking hold baggage and Travel insurance?

    If you have opted to refuse the Travel insurance and the Hold luggage, please select the ‘continue without baggage’ option to continue with the booking process.

  • The ticket price has risen since I last looked, why?

    Flybe has a fares structure much like any other low cost airline. Seats are subject to availability are sold on a first come, first served basis. The capacity of the aircraft is split into a number of different fares varying in price.  We begin selling seats at the lowest price possible.  As soon as these seats are sold the fare will rise to the next available fare class. This will continue until all the seats on the aircraft are sold. 

    For the best deals, try to book as early as possible and be flexible with your dates of travel.

  • I have accidently purchased Travel Insurance, how do I cancel it?

    If you have booked the AIG Travel Insurance and within 14 days you wish to cancel it please contact 0207 954 7898 or flybetravelinsurance@aig.com to advise.  Providing the request is received within 14 days of the policy being opened, a refund will be granted. Please quote the Flybe booking reference when you contact AIG Travel Insurance.

  • I do not require Travel Insurance, how do I continue booking?

    If the Travel Insurance 'tick box' has not been selected, you will be prompted for travel insurance on the next page of the booking process.

    Should you wish to book the insurance, please use the 'reselect' option or the 'book for all passengers' option.

    If you do not require the insurance, please go to the baggage section of the prompt before 'continuing without baggage' if preferred or 'with' should you have preselected it, prior to continuing with your booking request.

  • Why do your fares change in price?

    All Flybe fares are advertised / sold subject to availability. The capacity of the aircraft is split into a number of different fare categories and we begin by selling seats at the lowest available fare, until all of the seats in this fare category have sold.  Once this fare category is sold out, the price will rise to the next available fare and so on.  This process continues until the capacity of the plane is reached.

    To obtain the lowest fares, you may need to be flexible with your dates of travel and search through the flights on sale.

    Where promotional fares are advertised, these fares would have been available on many of the flights on the advised route when the advert was released. These fares are under constant review and are changed to match the fares on offer throughout the duration of the route.

    Any fares quoted are not guaranteed until your booking has been completed.  If you were quoted a fare on a previous date, but chose not to book at this time the fare cannot be guaranteed as the seats may no longer be available. This information can be found on the right hand side of each page throughout the booking process.

  • Can I book my Unborn Infant online?

    You can book an unborn infant online and to be able to complete the booking request please use the following guidelines. The name should be entered as SURNAME (of passenger) / INF at the time of booking together with the date of birth being shown for the previous 14 days to when the booking is being made. This will allow the booking to process initially online.

    When the infant is born, the person who made the booking must call our Flybe Customer Call Centre to add the correct name and date of birth into the booking. If the name is incorrect when you come to travel, the infant may be denied boarding.

    Please note: Infants cannot be booked online where no other passenger is required within the booking. They must form part of a booking which includes an adult passenger.

  • What is the security number on my card?

    The security number (CV2) is the last 3 digits on the signature strip at the back of your card. This is a required field when booking a Flybe flight.  However if you are using an American Express (Amex) card this card has a 4 digit security number on the front of the card - top right.
    If you turn your card over, there are two sets of numbers. The first is a set of four digits, which replicate the last four digits of your card number. The second set of numbers is your 3 digit security number (CV2). It is this number that should be entered into the security number field on the payment page of the website.
    If your credit/debit card does not have this number, you will need to provide an alternate form of payment.
    The ‘issue number’ is shown on the front of some payment cards. If you do not have one shown, please ensure that you enter the start and expiry dates on your card into the relevant boxes online.

  • Why are the dropdown boxes not working?

    The departure and destination drop down boxes are the last items to load on the Flybe homepage, if you try to access them before they have loaded you may find that they have locked if used before fully loaded.

    If you are unable to access either of these dropdown boxes we would recommend pressing the ‘Ctrl’ key and F5 function key on your keyboard together as this will refresh the page.  Please ensure you wait for the page to fully download this can take up to 2 or 3 minutes on pc’s or laptops with a slow connection.

    Please note that it may be that you have to press the refresh key (Mac) or ‘Ctrl’ and F5 function 2 or 3 times for the complete page to load.

    If you continue to have problems it may be that your browser settings need adjusting to be able to access the website fully. 

  • What is your hand baggage allowance?

    You may carry 1 piece of hand baggage on board the aircraft (excluding infants). The maximum permitted dimensions (please ensure that you include the bag's handles and wheels) for this item are 55 x 40 x 23cm and it should not exceed 10 kilos in weight. If you are travelling in Flybe Economy Plus you may also carry a laptop.

    Please note that Loganair can only accept hand baggage up to a maximum of 40cm x 35cm x 18cm.

  • Do I need login to purchase a flight?

    You may purchase a flight without the need to login to the Customer Account area.

    Please ignore the login boxes (email address and password) within page two of the booking process and continue to make the purchase manually.

    The details will be entered by the booker during the booking process including the contact details and payment information.

    At the end of the booking process, you will receive a confirmation email confirming the booking to the email address entered within the contact details page.

  • How can I change my booking online?

    You are able to make changes to your flight itinerary on the Flybe.com website subject to the listed conditions below.

    Please note you will be required to log into a Flybe Rewards4all account to enable you to make changes online.

    To make a change you must first retrieve your booking online by clicking the link marked ‘retrieve booking’ (located on the top right hand side of the screen). When you reach the retrieval screen, you must enter the following details:

    Booking reference:

    Surname of the person who made the booking:

    First name of the person who made the booking:

    Once these details have been entered, your booking will be retrieved. You then have a number of options to choose from including change itinerary, add baggage, pre assign seats and check-in online.

    You must select the change itinerary function to make an alteration to your booking. Simply log into your account with your email address and password and then select the new flights you require and applicable charges will be calculated and added to the cost of your booking.

    Once the changes have been paid for, you will receive a new confirmation email detailing the new flight times and costs.

    If you find that you do not have the change itinerary function there are a number of reasons why this may be disabled:

    If you do not currently have a Flybe Rewards4all account, you will need to create one by clicking on the Register link on the Flybe homepage.

    If you have travelled on your outbound flight, you are unable to make a change to your return sector. Changes online are only available to un-flown / unchanged bookings.

    You have entered the incorrect name details when retrieving the booking. You must enter the surname and first name of the person who created the booking. If you enter a passenger name, the booking will be retrieved but the changes online function will be disabled. Please note: Flybe booking references use the number 0 rather than the letter O.

    If you have had a previous itinerary change to your booking you will no longer be able to use the online itinerary changes function. This includes itinerary changes made via the customer call centre and schedule changes.

    In all the above cases, or if you do not wish to create a Rewards4all account, changes to your itinerary must be made by calling the Flybe Customer Call Centre.

  • Business Express Bookings

    Please note that it is not possible to book Business Express tickets through the Flybe.com website.. Intead please contact the Business Express team.

  • Tickets

    When will I receive my tickets?

    We provide electronic tickets, or e-tickets, instead of paper tickets.  Your e-ticket is your booking confirmation number, consisting of a six character reference number.  This booking confirmation number, or reference, can be used to check-in online or at the airport.

  • Advance Passenger Information (API)

    What is Advance Passenger Information (API)?

    Advance Passenger Information (API) refers to the legal requirement for passengers to submit personal details prior to travelling abroad.  This does not yet apply to all countries however many are looking to introduce the system. You will be prompted to supply API information when checking in online.

     

  • ADS

    How do I book an Airline Discount Scheme (ADS) booking?

    When booking an ADS (Airline Discount Scheme) flight at www.flybe.com  please use the ADS link located on the bottom left side of the homepage. After clicking onto the link please enter your ADS card number and PIN number then tick that you have read the ‘terms and conditions’ of the offer prior to pressing continue.

    You will note that flights under the offer will show an ADS logo next to the flight time.

    When you have finished your ADS booking, please ‘do not’ use the back button to start another ADS booking but close your browser and restart the process fresh. This will entail re-logging into the scheme again as you are not left logged in to the scheme once a booking purchase has finished.

    With all online purchases, we would advise that you use the www.flybe.com to navigate direct to the website rather than by using any search page link or favourite. This is to ensure you access the most up to date website access.

  • Adding API

    How do I submit Advanced Passenger Information (API)?

    Once your booking has been confirmed, collection and amendment of Advance Passenger Information (API) can be made online in 1 of 3 ways.

    1. Through the Advance Passenger Information link located on your flight booking confirmation page and email.

    2. By retrieving your booking via the Advanced Passenger Information (API) link on the of the Flybe.com home page.

    3. Via the online check-in pages.

    If you are unable to complete the information on flybe.com, you can instead give it to us at an airport check-in kiosk (where available) or at the airport check-in desk on day of travel.

     

  • Check in and airport information

    Check-in & Connection times

    When do the check-in desks open at the airport?

    Check-in desks will open 2 hours before the scheduled time of departure.

    Check-in times:

    Domestic flights: 45 minutes before aircraft departure.

    International flights: 1 hour before aircraft departure.

    The times listed above are the recommended check-in times for Flybe passengers. This accounts for any delays or queues you may encounter at check-in.

    The absolute minimum check-in times are listed below. If you arrive just outside these times, you will be denied boarding.

    Domestic flights: 30 minutes with luggage or 20 minutes with hand baggage only.

    International flights: 1 hour with luggage or 45 minutes with hand baggage only.

    All passengers must have completed their check-in procedure and obtained their boarding cards before the times noted above.

    Any passenger(s) who arrive late will forfeit their seats and refund, credit or transfer to a later flight will depend on the restrictions of the ticket purchased.

    Please be advised that in the event you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent flight reservations.

    Please note: If online check-in has been used to note the minimum check-in times as boarding will close 20 minutes prior to departure and no further boarding will be permitted.

  • What are the minimum connection times?

    Connection times vary by route and airport. Please contact the Customer Call Centre for further information.

  • What is the minimum check in time?

    Please see our check-in page for detailed information. 

  • What happens if I am late for check-in?

    Should you arrive at the airport later than expected and the flight has already closed, we will make every effort to help you board the aircraft provided this does not delay the scheduled departure time.

  • What happens if I miss my flight?

    Should you miss your flight, we will endeavour to assist you in every way.  Please make your way, at the earliest opportunity, to the Flybe Ticket Desk to re-arranged your travel plans.

  • Kiosk check in

    What is Kiosk check-in?

    We offer the option to check-in for your flight at our self-service Kiosks.  This is a computer based check-in system which provides you with your boarding card at the airport.  Our self service Kiosks are available at many of our airports.

  • Can I check-in using the Kiosks at all airports?

    The majority of our UK airports have self-service Kiosks.

  • Online check-in

    What do I need to do at the airport if I have checked-in online?

    Should you choose to check-in online and you do not have any baggage to place into the hold, you can make your way directly to the departure lounge.  Should you have baggage to check-in, you can use the Bag Drop facility which is signposted and located near the check-in desk area.

  • Photo identification (ID)

    What identification must I have to travel?

    Please follow the link provided for full details on accepted forms of identification for adults and children.

  • Do I need a passport to travel from the UK to Dublin?

    All non UK or Irish citizens must hold a valid passport and any required visas.  UK and Irish citizens must be able to provide proof of their nationality and photographic identification.

  • Passenger assistance

    What assistance can I get at the airport?

    Airports offer a full range of services to meet your travel needs.  Please visit our Passenger Assistance information pages by following the link provided.

  • Airport terminal information

    Which airport terminals do you operate from?

    Information can be found within the airport terminals page. Your booking confirmation will contain details of which terminal you will be departing from along with which terminal you will be arriving into.  If you have any queries please contact our UK Customer Call Centre. 

  • Executive Lounges

    Which airports have Executive Lounges?

    Please visit our Flybe Lounges page for all the latest information.

  • Are there restrictions to children using the Executive Lounges?

    There may be restrictions at our partner lounges and in our own lounges which are not permanently manned by our team.  Please contact the Customer Call Centre for further details.

  • How do I access the Executive Lounge?

    The majority of our Executive Lounges have Flybe staff available to help you.  Should the Executive Lounge be unmanned then the access code can be obtained from the Flybe ticket or check-in desk.

     

  • Onboard

    Children & Infants

    Can my child use a car seat on board the flight?

    The Civil Aviation Authority (CAA) will allow airlines to carry children in car seats up to the age of 3 years.  Should your child require the use of a car seat but they are over the age of 3 years please contact our UK Customer Calll Centre for more details.

  • Duty free

    Can duty free goods be purchased on board?

    Duty free products are available on flights to and from the Channel Islands as well as our routes to and from Geneva.  All other products available on our flights, including international routes, are duty paid but still provide lower prices than are available in many airports.  Alternatively you can visit flybeshopping.com, our online store for the latest products at the very best prices.

  • On board refreshments

    What refreshments are offered during the flight?

    We have a wide range of refreshments available for purchase onboard, which include soft drinks, spirits, sandwiches and snacks.

  • I have a peanut allergy, are these sold on board?

    We do not serve peanuts onboard the aircraft.  Please advise our Customer Call Centre of your allergy in advance as we can arrange for the crew to make an announcement, however this may not prevent other passengers from having been in contact with peanut products whilst in the departure lounges or bringing them onboard without our knowledge.

     

  • Baggage

    Baggage labels

    Do Flybe provide baggage labels at the airport?

    Our check-in agents will label all baggage placed into the hold.  We would also recommend that you label your baggage with your contact details.

  • What information should I place on baggage labels?

    Should you choose to label your baggage we would suggest you include a contact name and number.

  • Cargo

    Can pets be carried on Flybe flights?

    Domestic pets can be carried in the hold of the aircraft on domestic routes, please contact our cargo department for further information.  We accept recognised assistance dogs on all of our domestic routes as well as a number of our international flights, please follow the link for futher details.

  • How can I arrange to transport ashes?

    Please contact the Customer Call Centre for further details.

  • Delayed and damaged baggage

    Who should I contact if my bag is delayed or damaged?

    Should you discover that your bag has been delayed or damaged, please make your way directly to a Flybe representative at the airport who will assist you in completing the required forms.  Should your bag be delayed, we would ask you to contact the airport information desk during the first five days and contact our partner company Menzies following this period.  The contact details for Menzies will be provided on the documents you are provided.

  • Who should I contact if I have forgotten an item on board the aircraft or at the airport?

    Should you mislay an item onboard the aircraft or within the airport terminal, please contact the airport information desk who will put you in contact with the lost property department.

  • Hand baggage

    is there a charge for hand baggage?

    There is no charge for hand baggage taken with you onboard the aircraft.

  • What are Flybe's hand baggage restrictions?

    In order for hand baggage to be secured safely in the cabin dimensions must not exceed 55cm x 40cm x 23cm and your hand baggage must weigh no more than 10 kilos.

  • Can I take a laptop on board the flight?

    If you have booked an Economy Plus ticket you may carry a laptop in addition to your one piece of hand baggage.

  • Which items cannot be carried as hand baggage?

    There are many items which are considered to be dangerous and therefore cannot be carried as hand baggage. Please follow the link for a list of prohibited items. If you are still unsure as to whether you are able to carry a particular item onboard please contact us.

  • Are there any restrictions on liquids, gels or pastes?

    For safety reasons there are restrictions in place on liquids, gels and pastes being carried as hand baggage.  Please follow the link for further details.

  • Hold baggage

    What is the baggage allowance and charge for hold baggage?

    Please see the baggage page for futher information.

  • How do I book baggage online?

    Please follow the link to book your hold baggage online.

  • What is the excess baggage policy and charges?

    To ensure a fair system for all of our customers, we enforce a strict excess baggage policy.  Please follow the link for details.

  • Are there any restrictions or charges for carrying baby equipment?

    If you are travelling with an infant, you may carry up to two pieces of baby equipment totalling no more than 20 kilos at no extra charge and which is not included within your existing baggage allowance.

  • Can I share my baggage allowance with someone I am travelling with?

    If you are travelling with other passengers and you have all pre-booked baggage then you may share your allowance, however no individual bag can exceed 30 kilos for health and safety reasons.

  • Who should I contact if I have a large amount of baggage to transport?

    Our cargo department may be able to help should you wish to carry large amounts of baggage.  Please follow the link for more information and contact details.

  • Medical & Mobility Equipment and Medication

    Can I take my mobility equipment, medication or medical equipment when I travel with Flybe?

    We will endeavour to carry all types of mobility and medical equipment on our services.  There may be restrictions on which items can be carried in the cabin and on the carriage of bulkier items in the hold, such as electric wheelchairs.  Please visit our Passenger assistance page for more information.

  • Specific baggage items

    Can I carry Christmas crackers, sparklers or party poppers in my baggage?

    Christmas crackers can be carried in the hold of the aircraft but are restricted to one unopened box of 12 crackers per passenger.  Sparklers and party poppers are not permitted onboard or in the hold of the aircraft.

  • Can I carry wrapped gifts?

    Wrapped gifts can be carried in both the hold and the cabin of the aircraft.  If you wish to carry a wrapped gift onboard please be aware that security personnel may ask you to unwrap the item for inspection. 

  • Can I take a wedding dress or a suit in a carrier on board the flight?

    All wedding items can be carried onboard the aircraft providing they meet the hand baggage size and weight restrictions.

  • Sporting equipment

    What restrictions and charges apply to sporting equipment?

    An exceptional item charge applies to the following pieces of sporting equipment: golf clubs, skis, snowboards, surf boards, windsurfers, bicycles, fishing equipment, scuba diving and archery equipment.  These items can be carried in addition to your existing baggage allowance.  There are limits to the number of exceptional items that can be carried on each flight and there may be restrictions on what the sporting equipment consists of.  Please contact our UK Customer Call Centre to reserve exceptional items of baggage.   All other sporting equipment is considered to be normal baggage and therefore comes within your baggage allowance.

  • How do I book sporting equipment?

    There are limits to the number of exceptional items that can be carried on each flight and there may be restrictions as to what the sporting equipment consists of.  Please ensure that the sporting equipment you wish to carry is considered to be an exceptional item (please see the previous question in this section).  Please contact our UK Customer Call Centre to reserve exceptional items of baggage.

  • Can I carry Golf Clubs?

    Golf clubs can be carried as exceptional items of baggage which are accepted in addition to your baggage allowance if you have purchased baggage.  Please follow the link for further details on the restrictions for golf clubs and the exceptional item charges.

  • Can I carry sporting firearms?

    We accept the carriage of sporting firearms on the majority of our routes however restrictions and requirements apply.  Please contact our UK Customer Call Centre and complete the forms provided.

    Once carriage of the firearm is approved you will need to complete a firearms declaration form. If you do not present the completed form at check-in, there is a risk of delaying the check-in process and you missing your flight.

    Bringing firearms into Northern Ireland. All visitors wishing to bring firearms of any kind into Northern Ireland must have a Northern Ireland Firearm Certificate issued by the Chief Constable accompanied with their own Firearms Certificate.

    Applications for the certificate must be made to the Police Service Of Northern Ireland at least two months prior to arriving in the United Kingdom.

    Additional information, as well as a copy of the application form, is available from the Police Service of Northern Ireland  www.psni.police.uk/index/advice_centre/firearms.htm.

  • Do Flybe allow carriage of firearms?

    You may carry certain firearms on Flybe services. Please contact the Customer Call Centre for further information.

    Once carriage of the firearm is approved you will need to complete a firearms declaration form.

    Please ensure that you print this document and complete sections A and B prior to checking in for your flight. The firearms declaration form document is made up of three copies, all of which are required to be completed and presented at check-in. If you do not present the completed form at check-in, there is a risk of delaying the check-in process and you missing your flight.

  • Firearms

    YOU MUST CHECK-IN WITH ALL THE APPROPRIATE PAPERWORK COMPLETED AT LEAST 1 HOUR PRIOR TO DEPARTURE IN ORDER TO PROCESS ALL REQUIREMENTS .

  • Bringing firearms into Northern Ireland. All visitors wishing to bring firearms of any kind into Northern Ireland must have a Northern Ireland Firearm Certificate issued by the Chief Constable accompanied with their own Firearms Certificate.

    Applications for the certificate must be made to the Police Service Of Northern Ireland at least two months prior to arriving in the United Kingdom.

    Additional information, as well as a copy of the application form, is available from the Police Service of Northern Ireland  www.psni.police.uk/index/advice_centre/firearms.htm.

  • Can I carry skis or a snowboard?

  • Skis can be carried as exceptional items of baggage which are accepted in addition to your baggage allowance.  Please follow the link for further details on the restrictions for skis and the exceptional item charges.

    Snowboards are carried on a standby basis only.

  • Musical Instruments

    Can I carry a musical instrument on board the aircraft?

    We accept cellos onboard the aircraft as their size and shape allow them to be securely fastened to the seat. A protected seat must be purchased whereby only the applicable taxes are charged. All others musical instruments which do not meet the hand baggage restrictions will be carried in the aircraft hold. Please follow the link to view the hand baggage restrictions.

     

  • Can I add a bag to my reservation?

    Passengers are able to add a bag to a booking either:

  • via our Call Centre up to 4 hours prior to the flight departure
  • On-line up to 2 hours prior to departure by retrieving your reservation

    • As long as you have not already checked-in or have made a change to your itinerary.

    You may also add a bag even if you have flown your first sector. (then link)

    For full charges information please see our tariff page

  • Online services


    Booking retrieval

    How do I find my booking online?

    Please retrieve your booking online, alternatively you could log in to your account.

  • Why can I not retrieve my booking online?

    Should you experience difficulties retrieving your booking online, please ensure that the passenger name and booking reference details are correct.  We do not use the letter O within our booking reference numbers, only the number 0.  Please contact our UK Customer Call Centre for further assistance.

  • Online changes

    Can I change my booking online?

    Changes to unused tickets can be made online via your Customer Account.

  • Online check-in

    What is online check-in?

    Online check-in allows you to print your boarding card at home and proceed straight through to the departure lounge upon arrival at the airport. The online check-in service is available on many routes. Please follow the link for information regarding our online check-in services.

  • How do I use the online check in service?

    The online check-in service is available on selected routes.  You may check-in online for your flights from 36 hours before departure.

  • Do I need to purchase I seat when I check in online? 

    Pre-assigning your seat in advance is an optional service and therefore it is not a requirement when you check-in online.

  • Why is the online check-in service unavailable?

    The online check-in service may be unavailable because either check-in is not yet be open as it is outside the 36 hour period before travel, or the airport you are travelling from is in the process of making this service available on their routes.

  • What should I do if I lose my printed boarding card?

    Should you misplace your boarding card, you will need to go to the check-in desk upon arrival at the airport.  Please be aware that there is a charge to reissue boarding cards

  • After checking in online, is there the option to print the boarding card at a later time?

    If you chose to check in online, you should take this opportunity to print your boarding card as there is no facility to do so at a later date.  Please be aware that a charge applies for re-issuing boarding cards at the airport.

  • How do I check-in my baggage if I check-in for a flight online?

    Should you check in online and have baggage to place into the hold you can make use of the Bag Drop facility at the airport, which are located near the check-in desks.

  • Oil Rig/Off Shore Workers

    Oil Rig/off Shore Workers departing from Aberdeen or Inverness only, are permitted to make one free change to their reservation on production of a valid

    Off Shore Workers card in the name of the passenger .This is applicable as a result of weather disruption in the helicopter operations.

    The new flight must be for travel within 48 hours of the original reservation. This applies to departing passengers from Aberden and Inverness only.

  • Flybe information

    How do I subscribe to Flybe's Special Offers?

    Please follow the link to sign up for our Special Offers email.

  • How do I unsubscribe from the Flybe mailing list?

    There is the option to unsubscribe from this service by clicking on the link 'Unsubscribe', which is located at the foot of the last email you received from us.

     

  • Delays, cancellations and refunds

    Delays & Cancellations

    Am I entitled to compensation if my flight was delayed or cancelled?

    This very much depends upon the circumstances for the delay or cancellation.  We would suggest that you contact our Customer Relations department to enquire.

  • Where can I get information about delayed flights?

    Information regarding departures, arrivals and delayed flights are available from the airport websites and the information screens within the airport terminals.

  • Refunds

    Can I get a refund if I cancel my flight?

    All Flybe tickets are instant purchase, non-refundable tickets.  Please contact our Customer Accounts department if you are entitled to a refund under the terms and conditions of your purchase.

  • Can I get a refund of the baggage charges?

    Baggage charges, and all other optional services, are non-refundable under the terms and conditions of your purchase.

  • Can I get a refund as I am unable to travel because of an illness or bereavement?

    Please contact our UK Customer Call Centre for advice if you are unable to travel due to illness or a bereavement.  We would also advise you to check that your travel insurance covers these eventualities.

  • I was not allocated my pre-assigned seat, how can I apply for a refund?

    If you did not receive the seat number you had paid for please contact our Customer Accounts department who will refund the credit or debit card used to make the payment.

  • Schedule changes

    What options are available if I receive a schedule change to my flight?

    We will look at every possible option, in terms of alternative flights and dates, should the proposed schedule change not be unsuitable for your travel plans.  Where applicable, we will offer you a full refund.

     

  • Customer accounts


    General

    Why are my flights not showing in the 'Live Flights' section of my Customer Account?

    This may occur when you have booked your flight without logging in to your Customer Account or if you have made your booking through a third party. You may be able to claim you booking using the 'claim booking' link within the customer accounts section.

  • Claiming for dependants.

    To claim flown flight points for any dependants on your flight, please ensure that you have ticketed the box relating to the passenger who is a dependant when entering their name details.

    “Dependant” means child of a Member who is between the ages of 2 and 18 years of age;

  • My Customer Account has become blocked, why?

    Unfortunately, your account can become blocked possibly due to logging in with an incorrect password format. You have several login attempts before the account is blocked. The security on customer accounts is high due to the personal information it holds.

    Please contact the Flybe Customer Call Centre for assistance with your account or email the Technical Support Team for assistance.

  • When entering my email address it advises it’s already been used, why?

    If you are creating a Customer Account registration, you may have already created an account previously and as the email address can only be registered once this is preventing you from continuing.

    Go to the Log In section and enter your email address, and if the password is no longer known, select the ‘Forgotten Password’ option.

    You will receive a password reset email to your inbox. Select the ‘click here’ link located within the email and you will be presented with a webpage.

    Enter a new password into the two boxes in a format of a minimum of 8 characters containing a mixture of uppercase and lowercase letters and at least one number.
    Then submit to activate the new password and this will log you in to your account.

  • How do I amend my Customer Account?

    To amend the details within your Customer Account, please log-in and proceed to the Account Home area located on the left hand side of the www.flybe.com homepage.

    Once you are logged in, please look at the options in the top left hand corner of the page. To change the contact details including name, address, email address, phone number and password, click the link marked “my contact details”. You are able to update the information and store it using the save button at the base of the page.

    If you wish to change your payment card details, please click the “my payment details” link. When the page is displayed, you have the option to add or remove payment cards. You can add multiple payment cards to your account which can be selected at the final stage of a booking. You can also select one of your payment cards as a default if you wish.

    You do this by clicking on the card number (my payment details page), then check the box marked “use as default” when the card details are displayed.

    If you are no longer able to use the account as your email address has been changed to a new one and you are no longer able to access the email address, please create a NEW account with your new email address. Once created, you may have any points already accrued in the old account transferred by the Rewards4All team by calling them on 0871 521 5555 (Calls cost 10p per minute plus network extras) during the hours of 09:00-17:00 Monday to Friday.

  • I have booked a flight in my account but it has the wrong name, why?

    When making a booking in your customer account the name of the account holder and the name of the passenger need to match.

    When you are logged into your account and wish to book for a passenger who is not yourself, the name of the account holder will display in the ‘passenger details section’ to the left of the Insurance tick box. If you are booking for someone else, please enter their name in the name fields listed here.

    The next page will be the ‘contact details’ page and at the top will be the account holders address details and name. Please do not select the ‘tick box’ advising that you ‘are a passenger on the flight’.

    Please note that the tick box on the contact details section bears no indication as to who is travelling on the flight and should not be selected.

    To change a name in either the booking details or the customer account, please telephone the Flybe Customer Call Centre where a member of the call centre staff will be pleased to assist you with your enquiry.

  • I have received an email to activate my customer account but it has expired.

    Once the activation email has been used, please login via the 'login' area to the right of 'welcome' on the homepage of www.flybe.com with your email address and password. When you press the 'continue' button you should be logged into your account.

    If you continue with difficulty please do let us know by email to technicalsupport@flybe.com  Please do advise us of your accounts email address, account holder name and full postal address including postcode when you contact.

    Please note that if the 'activation expired' message is received please do try to log in to your account at www.flybe.com  before contacting us as the account log in may be working. The ‘activation expired’ message can be received if the link is clicked more than once during activation.

  • I have forgotten my email address and/or password.

    Please contact our Technical Support team.

  • The email I received to activate my account has expired, what should I do?

    Please contact our Technical Support team

  • I’ve booked via a travel agent and cannot claim my points?

    If you are unable to claim your flown flight points via your account, this may be due to the way the booking has been generated by the booking agent.

    The booking reference may be incompatible to our systems and you may have been given a booking code which is not system related.

    You can claim the flown flight points on Flybe flights where the Flybe booking reference and correct passenger name are known.

    Please log in to your account and enter the booking reference after the flight has flown. If you are unable to make the claim please contact the Rewards4all office on 08711 521 5555 / 0044 1392 268536.

    Bookings made via the account will be automatically claimed after the flights have been flown.


  • Rewards4all


    General

    information on Rewards4all

    Please follow the link to the dedicated Rewards4All information pages which has a Q&A section available to you.

  • I have booked through a travel agency are these bookings eligible for Rewards4all points?

    Yes, customers who have booked through a travel agency are able to claim points once the flight has flown. The online claim form must be filled in by the passenger. Points can only be claimed by the passenger(s) on the flight and will go straight into their customer account.
    Points can be claimed from the moment you the customer have flown the flight and will be valid for claiming for up to 3 months.

  • How do I book a Rewards4All flight?

    To book a Rewards4All flight using your flown flight points, please log in into your account where you will be see the ‘book a flight’ section in the centre of the page. Please ensure that you tick the box marked ‘View Rewards4all flights’ to be able to book using your flown flight points allocation. You will see that the flights will display with points rather than currency.

  • How do I update my Customer Account?

    To amend the details within your Customer Account, please log in and proceed to the Account Home area located on the left hand side of the www.flybe.com homepage.

    Once you are logged in, please look at the options in the top left hand corner of the page. To change the contact details including name, address, email address, phone number and password, click the link marked “my contact details”. You are able to update the information and store it using the save button at the base of the page.

    If you wish to change your payment card details, please click the “my payment details” link. When the page is displayed, you have the option to add or remove payment cards. You can add multiple payment cards to your account which can be selected at the final stage of a booking. You can also select one of your payment cards as a default if you wish.

    You do this by clicking on the card number (my payment details page), then check the box marked “use as default” when the card details are displayed.

    If you are no longer able to use the account as the email address has been changed to a new one and you are no longer able to access the email address, please create a NEW account with your new email address. Once created, you may have any points already accrued in the old account transferred by the Rewards4All team on 0871 521 5555 (Calls cost 10p per minute plus network extras) during the hours of 09:00-17:00 Monday to Friday.

  • My payment card is not recognised whilst making the booking?

    The card prompt ‘invalid card’ or ‘you’ve already used this card’ is received when you are trying to enter the payment card details into your booking whilst logged into your Customer Account. If you do have a registered Customer account the card information should already be stored within the account’s ‘payment details’ area similar to your ‘contact details’ section.

    Once it has been stored you only need to choose the card type being used from the account (which populates the card details to the page) by way of the drop down card selection menu during the booking process and enter the security number (CV2) and then continue to complete the booking request.

    If you would like to add, change or update your payment cards especially if you have received a new or replacement card, please log into your account’s home menu and go to the ‘payment details’ area to edit your payment details. Once updated or added, please use the ‘save’ button to update you account before going back to the payment part of your booking request.

    When you use more than one payment card, or have a new updated card to replace the originally stored one, please update the ‘payment details’ section of your account.

    If you have two cards of the same brand, you may ‘name your card’ to easily identify which one you would like to use during the booking process.

    Should you encounter difficulties making your payment selection, you may log out of your account and restart your booking request ‘outside’ of your account. Please do not login and continue outside of the account to complete the booking manually. You may claim the flown flights points within the account after the flight has been flown.

  • My Customer Account has no live flights, why?

    Bookings made when you are signed into your customer account will appear in your “live flights”.  Bookings made when not logged in to your customer account will not be listed in this section unless you make changes to your booking when logged in.  These changes can include:

    Itinerary changes
    Adding baggage
    Adding seats

    Your booking is still viewable by using our online retrieval facility which may be located from within the ‘booking retrieve’ area on the homepage of www.flybe.com

    Where a booking is listed as ‘information unavailable’ within the Customers Account, this is due to the booking having been modified due to a flight change, schedule change or part cancellation. Unfortunately, bookings corrected or modified outside of the account system are not updated within the account as it would normally list the originally booked flight/s.

  • Do I need to purchase a seat when using online check-in?

    Seats are not charged for during the online check-in process, so do not have to be selected as the system will allocate seats automatically.
    However the system may not allocate seats together. It allocates randomly subject to available seats remaining. To ensure that you are allocated the seats that you require, please either 'pre-book' the seats which are subject to fees or alternatively please arrange your seat request at the desk when to check-in. Please note that online check-in is only for check-in and not for seat selection.

    Where you have already pre-selected seats these should not be affected.

    Please note: Seats selected by the online check-in service will not display within your booking details but only on the boarding pass.

  • What is Flybe's VAT registration number?

    For Flybe UK: our VAT registration number is GB525099439. However VAT is not charged on our bookings.

  • For Flybe Finland: What is Flybe's VAT registration number? Our VAT registration number is FI09556419. However VAT is only charged on domestic flights within Finland

  • Customer Relations

    information on Rewards4all

    Please follow the link to the dedicated Rewards4All information pages which has a Q&A section available to you.

  • Technical support


    Technical support contacts

    Details of how you can get technical support are available on the contact us page.

  • Customer Relations

    I need confirmation of a delay/cancellation for my insurance claim.

    Please contact the Customer Relations department with your booking reference where they will assist you with regard to your enquiry.

  • Flight Use

    I have missed my outbound flight, what do I do now?

    If you have missed your outbound flight and have not informed the airline before the departure, you will automatically loose the return flight as per the airlines terms and conditions.

    Please call the Flybe Customer Call Centre with your booking reference to have the return flight reinstated before flight date.

    Once your booking has been checked and amended, all that is required at the check in desk is the presentation of your booking reference number plus valid photo ID.

  • ONLINE CHECK IN REMOVAL

    I have already checked-in online, can I add bags, seats or change itinerary?


    Once you are checked-in online if you would like to add bags, seats or change your itinerary you will need to contact the Flybe Customer Call Centre to have any of the above services added to your booking.
    Please note that the Check-in service is the final service prior to flight that a booking goes through. To be ‘un checked-in’ and then have the booking added to or modified will be carried out at the Call Centre rates and not the online ones. A desk check-in will then be required on the day of travel.

  • What is the unexpected error, error code unknown?

    Flybe constantly update the online booking system. The unexpected error is a browser error which is generated after accessing a cached page via a search engine or favourite link. Please ensure that you go direct to the Flybe website by typing www.flybe.com into the URL address bar at the top of your browser page. Once the website has downloaded, press the refresh key (Mac) or CTRL and F5 keys for a couple of seconds to refresh the downloaded site to your computer.

    When accessing websites via a search engine such as your favourites, Google, Ask Jeeves, Yahoo etc, you are being re-directed via their server.  This can, on rare occasions cause problems when loading a website homepage and some of the functionality that lies within or redirect you to an older/expired version of the Flybe website.

    Where browser errors are picked up, it is prudent to clear your browsing history and caches.

  • Post-Flight

    I have a complaint, who do I contact?

    In the event that you do have a complaint, you may advise the details to the Customer Relations Office at Flybe.

    Flybe Customer Relations
    Jack Walker House
    Exeter International Airport
    EX5 2HL
    United Kingdom.

    Telephone: 0871 700 5000 (Calls cost 10p per minute plus network extras)
    Fax: 01392 366151

    Email: customer@flybe.com
    Opening hours: 10:00 to 17:00 Monday to Friday