With the exception of refunds made in connection with cancellation and denied boarding, our fares are non refundable.
If you do not show up for any flight without advising us in advance, we will cancel your return or onward reservations. However, if you advise us in advance, we will not cancel your subsequent flight reservations.
If you request a refund of taxes you will incur an administration charge. Our Customer Accounts Department can be contacted by email at firstname.lastname@example.org or alternatively in writing to the following address
Customer Accounts Department
Jack Walker House
Exeter International Airport
Exeter EX5 2HL