18-Sep-2014 3:28 PM
We are currently experiencing high call volumes due to the recent announcement of Industrial action by Air France. For information on effected flights please refer to Flybe.com where you will be able to make a change or request a refund if your flight has been cancelled. Alternatively please continue to hold for the next available agent thank you
Flybe been advised that pilots of its codeshare partner, Air France, have called for strike action between Monday September 15th and Monday 22nd September 2014 and Air France is unable to advise what impact this will have on any particular flight until 24 hours prior to departure. You are advised to keep checking the Flash Info bar on the Air France website www.airfrance.co.uk for updated lists of any cancellations.
However, to ensure that passengers experience the least possible disruption during this period of industrial action that is entirely out of our control, if you are booked with Flybe on a flight operated by Air France during this time, you can choose to re-schedule your departure to avoid the period 15 - 22 September 2014.
You may change your booking free of charge to travel on another flight, subject to availability, prior to 15th September; or postpone it to travel between 23-30th September, again at no additional cost.
Should you wish to change your booking, please phone Flybe’s Contact Centre and we will do our best to help re-accommodate you on an alternate flight.
Flybe Call Centre contact details: 0371 700 2000. Opening hours are Mon-Fri 0800-1830: Sat 0800-1600: Sundays and UK Bank Holidays 1000-1800.
Please be advised that you may experience longer than normal waiting times because of the volume of calls being received and we thank you in advance for your patience.
We sincerely hope that your flight will operate as scheduled and apologise for any inconvenience this strike action may cause.
You will be presented with the option of either entering a flight number, which can be found on your confirmation e-mail, boarding pass or mobile boarding pass or entering either the departure or arrival airport
If your flight has been cancelled, this will be indicated in the ‘Status’ column with a link to enable you to either amend or request a refund for the affected flight.
On the next step you will be required to retrieve your booking by entering your booking reference number, which can be found on your confirmation e-mail, boarding pass or mobile boarding pass, alongside your forename and surname.
On completion of this section, you will be presented with the options to either transfer to another flight free of charge or if you no longer wish to travel at a future date, you will be offered a refund on your original cancelled flight.
Please note that passengers who originally made their booking through a 3rd party (i.e. tour operator, travel agent or other airline website) should contact their booking agent to arrange rebooking or a refund.
Passengers whose flight has been cancelled can rebook for travel within 48 hours of the original time and date of travel. Changes can be made online, through the customer call centre or at the airport.
If you no longer wish to travel at a future date, you will be offered a refund of your original cancelled flight and the unflown return sector (if applicable), back to the original payment card.
Please note that if your flight has been cancelled, you will need to contact your providers separately to cancel your pre-booked accommodation, car hire, car parking and/or travel insurance. If you have booked with our preferred partners, please find below their contact details to make or amend an existing reservation.
Car hire: If you wish to make or amend an existing car hire booking, please contact Avis on 0844 5810155
Hotels: If you wish to make or amend an existing hotel booking, please contact HRS via www.flybehotels.com
Car Parking: If you wish to make or amend an existing car parking booking, please contact Holiday Extras on 0371 360 2000.
Travel Insurance: If you wish to make or amend an existing travel insurance booking, please contact AIG on 0207 954 7898.