You will be presented with the option of either entering a flight number, which can be found on your confirmation e-mail, boarding pass or mobile boarding pass or entering either the departure or arrival airport
If your flight has been cancelled, this will be indicated in the ‘Status’ column with a link to enable you to either amend or request a refund for the affected flight.
On the next step you will be required to retrieve your booking by entering your booking reference number, which can be found on your confirmation e-mail, boarding pass or mobile boarding pass, alongside your forename and surname.
On completion of this section, you will be presented with the options to either transfer to another flight free of charge or if you no longer wish to travel at a future date, you will be offered a refund on your original cancelled flight.
Please note that passengers who originally made their booking through a 3rd party (i.e. tour operator, travel agent or other airline website) should contact their booking agent to arrange rebooking or a refund.
Passengers whose flight has been cancelled can rebook for travel within 48 hours of the original time and date of travel. Changes can be made online, through the customer call centre or at the airport.
If you no longer wish to travel at a future date, you will be offered a refund of your original cancelled flight and the unflown return sector (if applicable), back to the original payment card.
Please note that if your flight has been cancelled, you will need to contact your providers separately to cancel your pre-booked accommodation, car hire, car parking and/or travel insurance. If you have booked with our preferred partners, please find below their contact details to make or amend an existing reservation.
Car hire: If you wish to make or amend an existing car hire booking, please contact Avis on 0844 5810155
Hotels: If you wish to make or amend an existing hotel booking, please contact HRS via www.flybehotels.com
Car Parking: If you wish to make or amend an existing car parking booking, please contact Holiday Extras on 0371 360 2000.
Travel Insurance: If you wish to make or amend an existing travel insurance booking, please contact AIG on 0207 954 7898.