13-Mar-2013 3:01 PM
Due to the continuing extreme weather conditions, all flights to and from Jersey have been cancelled today (Tuesday 12th March) and until 1400 on Wednesday 13th March. All services until that point have been cancelled.
Guernsey airport remains closed until 0900 on Wednesday 13th March and no decision has been made on cancellations until we are in receipt of further advice from the airport.
Updated information on flights arrivals and departures is available on Flybe and Jersey & Guernsey Airport websites. Passengers whose flights were cancelled can obtain a refund or re-book their flights through www.flybe.com or by calling 0871 700 2000
To check whether your flight has been disrupted or cancelled, please visit the Flight arrival and departure information page . If your flight has been cancelled, Flybe offers you the option to either change your booking to another suitable flight within the next 7 days free of charge or, if you no longer wish to travel, you can apply for a full refund. To rebook or request a refund please follow the steps below.
Flybe would like to assure you that, despite the challenging operating conditions that continue to disrupt travel plans, we will carry on making every effort possible to ensure that you reach your destination as quickly and efficiently as conditions allow. We thank you in advance for your continued patience.
You will be presented with the option of either entering a flight number, which can be found on your confirmation e-mail, boarding pass or mobile boarding pass or entering either the departure or arrival airport
If your flight has been cancelled, this will be indicated in the ‘Status’ column with a link to enable you to either amend or request a refund for the affected flight.
On the next step you will be required to retrieve your booking by entering your booking reference number, which can be found on your confirmation e-mail, boarding pass or mobile boarding pass, alongside your forename and surname.
On completion of this section, you will be presented with the options to either transfer to another flight free of charge or if you no longer wish to travel at a future date, you will be offered a refund on your original cancelled flight.
Please note that passengers who originally made their booking through a 3rd party (i.e. tour operator, travel agent or other airline website) should contact their booking agent to arrange rebooking or a refund.
Passengers whose flight has been cancelled can rebook for travel within 48 hours of the original time and date of travel. Changes can be made online, through the customer call centre or at the airport.
If you no longer wish to travel at a future date, you will be offered a refund of your original cancelled flight and the unflown return sector (if applicable), back to the original payment card.
Please note that if your flight has been cancelled, you will need to contact your providers separately to cancel your pre-booked accommodation, car hire, car parking and/or travel insurance. If you have booked with our preferred partners, please find below their contact details to make or amend an existing reservation.
Car hire: If you wish to make or amend an existing car hire booking, please contact Avis on 0844 5810155
Hotels: If you wish to make or amend an existing hotel booking, please contact HRS via www.flybehotels.com
Car Parking: If you wish to make or amend an existing car parking booking, please contact Holiday Extras on 0871 3602000.
Travel Insurance: If you wish to make or amend an existing travel insurance booking, please contact AIG on 0207 9547898.