News archive

ON NATS DISRUPTION OVER THE WEEKEND OF 7/8 DECEMBER

07 Devember 2013

Leading regional airline hits out at airlines having to be 'insurer of last resort'

Following the major failure of communications systems at NATS headquarters over the weekend that caused misery for hundreds of thousands of airline passengers, Flybe has hit out against the fact that it is the airlines that have to act as ‘the Insurers of last resort’ yet again.

Commenting on the situation, Chief Commercial Officer Paul Simmons comments: “Flybe had 170 flights scheduled for Saturday 7th December. Due to the NATS fiasco just 27% of our services got away within 15 minutes of their scheduled time, something that is totally unacceptable and meant thousands of our passengers had their travel badly disrupted.

“It’s clearly not a fair system when NATS can wash their hands of any financial compensation to the millions of passengers who were let down. But the airlines once again have to act as ‘the Insurers of last resort’ and pick up the tab. That’s really not acceptable.”

In praising the work of Flybe staff who worked tirelessly to keep delays and disruptions to a minimum, he added: “The fact that only four of Flybe’s 170 flights on Saturday were cancelled when compared to other airlines’ performances, is down to the fantastic efforts of our staff on the ground and at our Exeter HQ.I pay tribute to ther outstanding work on behalf of our passengers. The very fact that 96% of our flights departed on time the following day is also testament to their ability.”


 

 

Book now

Flying from...
Flying to...
Adults:
0 1 2 3 4 5 6 7 8

Booking for 9 or more passengers? Visit our groups page.
Children: Over 2 but less than 12 years of age
0 1 2 3 4 5 6 7 8

Please note:
When not travelling with an adult of at least 16 years of age, some children can be carried under the Unaccompanied Minor Scheme* on flybe operated flights.

The Flybe Unaccompanied Minor Scheme is not available to children under 15 years of age on flights operated by Air France. These must be booked directly with Air France.

The Flybe Unaccompanied Minor Scheme is not available through Knock - Ireland West (NOC).

If in doubt please contact the Flybe call centre for further advice on 0371 700 2000 (or 00 44 1392 683152 if calling from outside the UK. From the UK, calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on land lines and mobiles. From abroad, calls to 03 numbers are charged at international rates.

*Charges Apply
Infants: Under 2 years of age for the whole booking
0 1 2 3 4 5 6 7 8
(?)