- Customer Call Centre
For bookings (book online for the best deals), changes to existing bookings, special requests including wheelchair assistance and for all other general enquiries - Special Assistance
Assistance with special requirements - Technical Support Desk
Technical assistance with online booking issues only - Customer Relations
If you wish to bring to our attention an aspect of service with regard to your recent flight - Rewards4all
For all enquiries relating to the Rewards4all programme - Customer Accounts
For all ticket refund related enquires - Groups
If your party consists of 9 or more passengers (excluding infants) - Business Express
For all enquiries relating to the Flybe Business Express product - Aircraft Charters
For all charters enquiries - Cargo
For information relating to the carriage of cargo - Human Resources
Flybe Human Resources department - Sales Team
If you wish to discuss your company's business travel requirements - Press Offices
Media enquiries only - Finance - Corporate
For financial & corporate enquiries only - Advertising
Advertising enquiries only - Travel Insurance
For all enquiries relating to travel insurance
UK Customer Call Centre (services to/from UK)
Flybe Customer Call Centre
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom
Please note that the lowest fares are found only on Flybe.com
New bookings, changes, baggage and specific requirements.
Phone
From UK only: 0871 700 2000 (Calls cost 10p per minute plus network extras)
From outside UK: +44 (0)1392 268529
Opening hours:
08:00 to 18:30 Monday* to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday
*Bank holiday Mondays use Sunday opening hours
Nordic Customer Call Centre (services to/from Finland, Estonia and Sweden)
Phone: +358 6 009 4477 (Calls cost 96 cents/minute plus network extras)
Special Assistance
Please contact us to request wheelchair assistance or for any other medical related enquiry*.
*Enquiries relating to anything other than this will not receive a response
Email: specialassistance@flybe.com
Technical Support Desk
For technical problems related to online bookings or the use of this website.
Flybe Technical Support Desk
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom
Please note: The Technical Support Desk does not assist with schedule changes, name changes, cancellations, unaccompanied minors, refunds, ticket cost queries, schedule or baggage queries. Enquiries of this nature should be addressed to the Flybe Customer Call Centre on 0871 700 2000 (Calls cost 10p per minute plus network extras). You may find an answer to you question within the FAQs.
Phone
From UK only: 0906 999 9999 (calls cost £1 per minute from BT landlines; calls from other networks may be higher)
From outside UK: +44 (0) 1392 268518
Email: technical.support@flybe.com
Opening hours:
10:00 to 16:00 Monday* to Friday
*Open as usual on Bank Holidays
Customer Relations
If you have recently travelled with Flybe and would like to compliment our service or if you wish to bring to our attention any aspect of our service that you were not entirely satisfied with please contact us as follows:
Email: customer@flybe.com
Alternatively you can write to:
Customer Relations
The New Walker Hangar
Exeter International Airport
Exeter
Devon EX5 2BG
Phone: (0871) 700 5000 (Calls cost 10p per minute plus network extras)
From outside UK: 00 44 1392 268510
Fax: 00 44 1392 672246
Opening hours
1000 to 1600 Monday to Friday
(Closed Bank Holidays)
Please contact Customer Relations preferably within 28 days of the flight taking place.
Insurance Confirmation Forms
If you require confirmation of a delay/cancellation please click here.
If you require confirmation of a cancellation due to illness please click here.
Refunds
Enquiries regarding refunds should be addressed to the Customer Accounts department.
Email subscriptions
Passengers wishing to unsubscribe from the marketing email should click the link at the bottom of the received email.
Baggage claims
Please submit any claim for damaged baggage within 7 days of your flight taking place and no later than 21 days for delayed or lost baggage.
If you have a query regarding the cost of your call to one of our 0871 numbers, please call 0871 700 5000. If your complaint is upheld, the cost of your call to this number will be refunded, otherwise calls will be charged at 10 pence per minute plus network extras (calls from mobiles and some networks may be higher).
Rewards4all
Flybe Rewards4all
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom
Phone
From UK only: 0871 521 5555 (Calls cost 10p per minute plus network extras)
From outside UK: +44 (0) 1392 268536
Opening hours:
09:00 to 17:00 Monday* to Friday
*Closed on Bank Holidays
Customer Accounts
For enquiries relating to refunds of unused tickets
Flybe Customer Accounts
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom
Phone
From UK only: 01392 266623
From outside UK: +44 (0) 1392 266623
Fax: +44 (0) 1392 366151
Email: customeraccounts@flybe.com
Opening hours:
10:00 to 16:00 Monday* to Friday
*Closed on Bank Holidays
Groups
If you are travelling in a party of 9 or more (excluding infants) please fill out our dedicated groups form.
Flybe Groups Department
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom
Phone
From UK only: 0871 700 2223 (Calls cost 10p per minute plus network extras)
From outside UK: +44 (0) 1392 266724
Email: groups@flybe.com (services to/from the UK)
Email: groupsfi@flybe.com (services to/from Finland)
Opening hours:
10:00 to 16:00 Monday* to Friday
*Closed on Bank Holidays
Business Express
Flybe Business Express
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom
Email: businessexpress@flybe.com
Queries should be made via email as above.
Aircraft Charters
Please contact us for all charter enquiries.
Email: flybecharters@flybe.com
If you are travelling on a charter operated by Flybe using a BE9xxx prefix, please contact your holiday tour operator for all baggage queries
Cargo
For all cargo enquiries please contact: Globe Air Cargo on..
Dedicated Flybe Phone number: +44 (0) 2087 574776
Fax: +44 (0) 2087 597027
Please note that this office can only accept queries relating to the shipment of cargo and not general passenger enquiries.
Human Resources
Flybe HR department
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom
Phone: +44 (0) 1392 366669
Email: administration.hr@flybe.com
Opening hours:
09:00 to 17:00 Monday* to Friday
*Closed on Bank Holidays
Sales Team
If you wish to discuss your company's business travel requirements, please contact:
Email: businesstravel@flybe.com
Press Offices
Flybe UK Press Office
Phone: 0845 675 0681
Email: pressoffice@flybe.com
Flybe Europe Press Office (for Baltic & Nordic regions only)
Phone: +358 (0)40 450 9490
Email: flybemediadesk@miltton.fi
Opening hours:
Mon-Fri
9:00 a.m. to 5:00 p.m.
Outside opening hours please contact (for Baltic & Nordic regions only):
Phone: +44 (0) 779 239 1796
Finance - corporate
For financial & corporate enquiries only
Phone: +44 (0) 2074 572020
Email: corporate@flybe.com
Travel Insurance
Claims – Flybe Claims Department
Address: Travel Guard, PO Box 60108, London, SW20 8US
Phone: 0845 603 9892
Fax: +44 (0) 1273 376 935
E-mail: uk.claims@travelguard.com
Medical Assistance – Travel Guard
Phone: +44 (0) 1273 400 610
Fax: +44 (0) 1273 376 935
Helpline prior to travel
Phone: +44 (0) 207 954 7898
E-mail: flybetravelinsurance@chartisinsurance.com
Claims under section M – Scheduled Airline Failure
Address: IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent, BR4 0PR
Phone: +44 (0) 20 8776 3752
Fax: +44 (0) 20 8776 3751
E-mail: info@ipplondon.co.uk