Contact us

UK Customer Call Centre (services to/from UK)

Flybe
Customer Call Centre
PO BOX 795
Exeter
Devon
EX1 9UL
United Kingdom

Please note that the lowest fares are found only on Flybe.com

New bookings, changes, baggage and specific requirements.

Air Discount Scheme: 0844 800 2855 (Mon-Fri: 0800-1800, Sat: 0800-1200, Sun: 1500-1800)

Nordic Customer Call Centre (services to/from Baltic/Scandinavia (excl Bergen-Sumburgh)

Flybe Finland / Asiakaspalvelu
Öljykuja 2
01530 Vantaa
Finland

Phone: +358 6 009 4477
(Mon-Fri 08:00-19:00 EET, closed weekends and bank holidays. Service language Finnish / English. Calls cost 0,96 €/minute plus operator charges)

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Technical Support Desk

For technical problems related to online bookings or the use of this website.

Flybe
Technical Support Desk
PO BOX 795
Exeter
Devon
EX1 9UL
United Kingdom

Please note: The Technical Support Desk does not assist with schedule changes, name changes, cancellations, unaccompanied minors, refunds, ticket cost queries, schedule or baggage queries. Enquiries of this nature should be addressed to the Flybe Customer Call Centre on 0871 700 2000 (Calls cost 10p per minute plus network extras). You may find an answer to you question within the FAQs.

Phone
From UK only: 0906 999 9999 (calls cost £1 per minute from BT landlines; calls from other networks may be higher)
From outside UK: +44 (0) 1392 683155

Email: technicalsupport@flybe.com

Opening hours:
10:00 to 16:00 Monday* to Friday

*Open as usual on Bank Holidays

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Customer Relations

If you have recently travelled with Flybe and would like to compliment our service or if you wish to bring to our attention any aspect of our service that you were not entirely satisfied with please contact us in writing as follows:

Email: customer@flybe.com

Alternatively you can write to:

Customer Relations
The New Walker Hangar
Exeter International Airport
Exeter
Devon  EX5 2BG

Phone: (0871) 700 5000    (Calls cost 10p per minute plus network extras)
From outside UK: 00 44 1392 268510

Fax: 00 44 1392 672246

Opening hours
1000 to 1400 Monday to Friday
(Closed Bank Holidays)

Please contact Customer Relations preferably within 28 days of the flight taking place.

Insurance Confirmation Forms

If you require confirmation of a delay/cancellation please click here.

If you require confirmation of a cancellation due to illness please click here.

Refunds
Enquiries regarding refunds should be addressed to the Refunds department.

Email subscriptions
Passengers wishing to unsubscribe from the marketing email should click the link at the bottom of the received email.

Baggage claims
Please submit any claim for damaged baggage within 7 days of your flight taking place and no later than 21 days for delayed or lost baggage.

Flybe Baggage Claims
5 The Enterprise Centre
Kelvin Lane
Crawley
West Sussex
RH10 9PT

Email: be@airlinecrm.com
Tel: 01293 426 553

If you have a query with regard to the costs of contacting an 0871 number, please email customer@flybe.com along with an itemised telephone detail or details of your calls.

If your complaint is upheld, the cost of your call to this number will be refunded, otherwise calls will be charged at 10 pence per minute plus network extras (calls from mobiles and some networks may be higher).

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Rewards4all

Flybe Rewards4all
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom

Phone
From UK only: 0871 521 5555 (Calls cost 10p per minute plus network extras)
From outside UK: +44 (0) 1392 683154

Opening hours:
08:00 to 18:30 Monday* to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday

*Bank holiday Mondays use Sunday opening hours

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Refunds

Flybe Customer Accounts
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom

Phone
From UK only: 0871 700 4455
From outside UK: +44 (0) 1392 266623

Fax: +44 (0) 1392 366151
Email: customeraccounts@flybe.com

Opening hours:
10:00 to 16:00 Monday* to Friday

*Closed on Bank Holidays

Please note: Booked through your travel agent or partner website? Please direct your requests for flight changes or refunds through your travel arranger.

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Groups

If you are travelling in a party of 9 or more (excluding infants) please fill out our dedicated groups form.

Flybe Groups Department
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom

Phone
From UK only: 0871 700 2223 (Calls cost 10p per minute plus network extras)
From outside UK: +44 (0) 1392 266724

Email: groups@flybe.com (services to/from the UK)
Email: groupsfi@flybe.com (services to/from Finland)

Opening hours:
10:00 to 16:00 Monday* to Friday

*Closed on Bank Holidays

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Business Express

Flybe Business Express
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom

Email: businessexpress@flybe.com

Queries should be made via email as above.

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Aircraft Charters

Please contact us for all charter enquiries.

Email: flybecharters@flybe.com

If you are travelling on a charter operated by Flybe using a BE9xxx prefix, please contact your holiday tour operator for all baggage queries

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Cargo

For all cargo enquiries please contact: Air Logistics Group

Phone:+44 (0) 1332 819204
E-mail: flybe@airlogistics.co.uk

Please note that this office can only accept queries relating to the shipment of cargo and not general passenger enquiries.

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Human Resources

Flybe HR department
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom

Phone: +44 (0) 1392 366669
Email: administration.hr@flybe.com

Opening hours:
09:00 to 17:00 Monday* to Friday

*Closed on Bank Holidays

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Sales Team

If you wish to discuss your company’s overall business travel spend, please contact businesstravel@flybe.com

Please Note: General reservation queries cannot be actioned via this link, please contact Flybe’s Customer Call Centre for further assistance.

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Press Offices

Contact details for MEDIA ENQUIRIES ONLY as follows: Flybe UK Press Office – England, Wales, Regional Europe
Email: pressoffice@flybe.com
Telephone: 0845 675 0681

Flybe UK Press Office – Northern Ireland
Email: mail@jprni.com
Telephone: 02890 760066
Out of Hours: 07860288860 / 07866496462

Flybe UK Press Office – Scotland
Email: Andrew.baird@bigpartnership.co.uk
Telephone: 0131 557 5252
Out of hours: 07785 324827

Flybe Europe Press Office (Flybe Finland/Flybe Nordic regions only)
Email: flybemediadesk@miltton.fi
Telephone: +358 (0)40 450 9490  (0900-1700 EET)

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Finance - corporate

For financial & corporate enquiries only

Phone: +44 (0) 2074 572020
Email: corporate@flybe.com

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Advertising

For advertising enquiries only

Email: advertising@flybe.com

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Travel Insurance

Claims – Flybe Claims Department
Address: Travel Guard, PO Box 60108, London, SW20 8US
Phone: 0845 603 9892
Fax: +44 (0) 1273 376 935
E-mail: uk.claims@travelguard.com

Medical Assistance – Travel Guard
Phone: +44 (0) 1273 400 610
Fax: +44 (0) 1273 376 935

Helpline prior to travel
Phone: +44 (0) 207 954 7898
E-mail: flybetravelinsurance@aig.com

Claims under section M – Scheduled Airline Failure
Address: IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent, BR4 0PR
Phone: +44 (0) 20 8776 3752
Fax: +44 (0) 20 8776 3751
E-mail: info@ipplondon.co.uk

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Company information

Flybe Limited trading as Flybe

Registered in England under

Company No. 2769768

Registered Office:

Jack walker House

Exeter International Airport

Exeter, Devon, EX5 2HL