When things go wrong

Delays

Every effort is made to prevent delays to our flights. In the event that your flight is delayed for more than two hours we can provide you a notice confirming your rights. This will detail our policy relating to refreshments, telephone calls and accommodation which may be available to you. During any delaywe will keep you regularly informed of the situation.

Diversions

If there is a diversion, we will transport you to your destination by the best available method. If a diversion means you have to stay overnight, we will provide and pay for accommodation.

Cancellations

In the event a flight is cancelled, we will endeavour to give as much notice as possible. If a flight is cancelled on the day of departure we can provide you a notice confirming your rights. This will detail our policy relating to refreshments, telephone calls and accommodation which may be available to you. Your attention is drawn to page 5 of this charter which details extraordinary circumstances under which compensation may not apply. Please contact our Customer Relations team in regards to your claim.

Delayed baggage

If your baggage travels on a later service than you, we will send it from the arrival airport as soon as possible. If you are on your outward journey we will pay you up to £25 per person for each 24 hours that your bag is delayed on production of receipts supporting your claim (up to a maximum of £75). If you wish to claim more than £75 in total, you will need to provide suitable supporting documentation documentation to prove your loss. You may wish to make a claim through your insurance company instead. If the baggage was in excess of your free allowance this will not apply (please note this will not apply to any second or subsequent bags booked on flights to or from Chambery, Berne, Geneva and Salzburg). Please see below.

Excess Baggage

Will be carried subject to space and weight being available on the flight and provided that the appropriate fee is paid by the passenger. If excess baggage is not carried on the same flight, it will be forwarded to the original destination airport as soon as possible. Flybe reserve the right to ask passengers to collect such items on their arrival.

Denied boarding

If we cannot carry all passengers booked on a flight who are in possession of a valid ticket or a confirmed reservation, and who have checked in on time, the following will happen. We will ask for volunteers to give up their seats in exchange for an agreed amount of compensation. If insufficient volunteers come forward we will need to deny boarding to other passengers. Passengers who are to be denied boarding will be given a notice confirming their rights.

If you would like further information regarding denied boarding compensation regulations, a copy of the "Denied Boarding Compensation Regulation (EC) No. 261/2004, enforcement in the UK" is available for you to download here. This is in PDF format and is viewable using Adobe's Acrobat Reader.

 


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Booking for 9 or more passengers? Visit our groups page.
Children: Over 2 but less than 12 years of age
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Please note:
When not travelling with an adult of at least 16 years of age, some children can be carried under the Unaccompanied Minor Scheme* on flybe operated flights.

The Flybe Unaccompanied Minor Scheme is not available to children under 15 years of age on flights operated by Air France. These must be booked directly with Air France.

The Flybe Unaccompanied Minor Scheme is not available through Knock - Ireland West (NOC).

If in doubt please contact the Flybe call centre for further advice on 0871 700 2000 (or 00 44 1392 683152 if calling from outside the UK. Calls cost 10p per minute plus network extras).

*Charges Apply
Infants: Under 2 years of age for the whole booking
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