Our standards

Reliability and punctuality
We aim to operate at least 99% of our schedule and aim for 90% of our aircraft to arrive at their destination within 15 minutes of the scheduled time. By industry standards, this is a very high target and we may not reach it every time.

Reservations
When you contact the Flybe Customer Call Centre, we will make sure that you receive full information on the fares available for your chosen journey. We will always assist you in finding our lowest fares. We will make sure that the systems our agents use are programmed to offer the lowest fare which applies for the journey chosen.

Agreed fare after payment
After you have paid for a flight in full, we will not increase the fare for the date, flight and class of service booked. However, if taxes, fees and charges change, we will ask you to pay the extra or we will provide a refund (whichever is appropriate).