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Comments or complaints

We welcome comments on any aspect of our service. For us to respond fully, we should receive letters within 28 days of your flight with us. Please contact:

Customer Relations

Alternatively you can write to:

PO Box 795

Our Customer Relations Department may also be contacted via our website by following the contact us link.

If you write to us and your claim is against another company, we will make sure that we send your letter on to the appropriate person and let you know. We will always endeavour to provide satisfactory resolutions. If however you wish to persue the matter further you may contact the bodies listed below.

United Kingdom

If we are unable to resolve your problem to your satisfaction, you can complain to the Civil Aviation Authority (CAA) online at or you can call the CAA for advice on 020 7453 6888.

Republic of Ireland
Commission for Aviation Regulation
3rd Floor
Earlsfort Terrace
Dublin 2

L’Ente Nazionale per l’Aviazione Civile
Viale des Castro Pretorio, 118
00185 Rome

38144 Braunschweig

Direction du transport aérien
Mission du Droit des passagers
Bureau des passagers aériens
50 rue Henry Farman
75720 Paris cedex 15