Comments or Complaints

We welcome comments on any aspect of our service. For us to respond fully, we should receive letters within 28 days of your flight with us. Please contact:

Customer Relations
Flybe
The New Walker Hangar
Exeter International Airport
Devon
EX5 2HL
United Kingdom

Email: customerrelationsadmin@flybe.com

If you write to us and your claim is against another company, we will make sure that we send your letter on to the appropriate person and let you know.

If you are not satisfied with our response, please write to:

Air Transport Users Council
CAA House
45-49 Kingsway
London
WC2B 6TE

This is also the body responsible for handling complaints under Regulation 261/2004.