Comments or complaints

We welcome comments on any aspect of our service. For us to respond fully, we should receive letters within 28 days of your flight with us. Please contact:

Customer Relations

Alternatively you can write to:

PO Box 795

Our Customer Relations Department may also be contacted via our website by following the contact us link.

If you write to us and your claim is against another company, we will make sure that we send your letter on to the appropriate person and let you know. We will always endeavour to provide satisfactory resolutions. If however you wish to persue the matter further you may contact the bodies listed below.

United Kingdom

If we are unable to resolve your problem to your satisfaction, you can complain to the Civil Aviation Authority (CAA) online at or you can call the CAA for advice on 020 7453 6888.

Republic of Ireland
Commission for Aviation Regulation
3rd Floor
Earlsfort Terrace
Dublin 2

L’Ente Nazionale per l’Aviazione Civile
Viale des Castro Pretorio, 118
00185 Rome

38144 Braunschweig

Direction du transport aérien
Mission du Droit des passagers
Bureau des passagers aériens
50 rue Henry Farman
75720 Paris cedex 15

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Booking for 9 or more passengers? Visit our groups page.
Children: Over 2 but less than 12 years of age
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Please note:
When not travelling with an adult of at least 16 years of age, some children can be carried under the Unaccompanied Minor Scheme* on flybe operated flights.

The Flybe Unaccompanied Minor Scheme is not available to children under 15 years of age on flights operated by Air France. These must be booked directly with Air France.

The Flybe Unaccompanied Minor Scheme is not available through Knock - Ireland West (NOC).

If in doubt please contact the Flybe call centre for further advice on 0371 700 2000 (or 00 44 1392 683152 if calling from outside the UK. From the UK, calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on land lines and mobiles. From abroad, calls to 03 numbers are charged at international rates.

*Charges Apply
Infants: Under 2 years of age for the whole booking
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