Passenger charter introduction

This passenger charter sets out our commitment to give you a safe, efficient and friendly service. As our customer, you have the right to expect:

  • a safe, reliable and punctual journey
  • staff who are readily available to provide help if you need it
  • the service standards promised in our charter, advertising and promotional material

In setting the standards outlined in this charter, we give you, as well as ourselves, a way of judging our performance. If our performance falls short of our targets, we will take action as described in this charter. We believe that this charter should constantly evolve in accordance with our commitment to an ongoing review of our standards and targets.

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Booking for 9 or more passengers? Visit our groups page.
Children: Over 2 but less than 12 years of age
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Please note:
When not travelling with an adult of at least 16 years of age, some children can be carried under the Unaccompanied Minor Scheme* on flybe operated flights.

The Flybe Unaccompanied Minor Scheme is not available to children under 15 years of age on flights operated by Air France. These must be booked directly with Air France.

The Flybe Unaccompanied Minor Scheme is not available through Knock - Ireland West (NOC).

If in doubt please contact the Flybe call centre for further advice on 0371 700 2000 (or 00 44 1392 683152 if calling from outside the UK. From the UK, calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on land lines and mobiles. From abroad, calls to 03 numbers are charged at international rates.

*Charges Apply
Infants: Under 2 years of age for the whole booking
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