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MEET FLYBE'S NEW
REWARDS PARTNER

Avios - Flybe's frequent flyer rewards partner

AVIOS IS NOW ONBOARD

 

From 27th October 2014, Flybe customers will have the opportunity to join the Avios Travel Rewards Programme if you are a UK, IOM and Channel Island resident.

If you are already a member of Avios you will notice an option to enter your existing Avios account number into the booking process and if you are not already registered there will be an option to join once the booking process is complete.  Or just visit flybe.com/Avios to pre-register from 10th October 2014 and to join from 27th October 2014.

Bookings that are fully completed by a Flybe customer will be eligible for the following Avios award:

Just Fly

2 Avios per £/Euro spent on the Flybe total ticket value excluding Government charges

Get More

2 Avios per £/Euro spent on the Flybe total ticket value excluding Government charges

All In

4 Avios per £/Euro spent on the Flybe total ticket value excluding Government charges

 

Avios Travel Reward Points can be collected and spent from 27th October through the Avios Travel Rewards Programme at Avios.com

FAQs

What is the Avios Travel Rewards Programme?

The Avios Travel Rewards Programme is a world renowned travel reward scheme offered by Avios and is part of International Airlines Group. Avios are travel rewards points that turn your everyday spending into flights and other travel rewards

What are the benefits of the Avios Travel Rewards Programme?

The Avios Travel Rewards Programme offers a wide range of ways to collect Avios from household names such as Tesco, Shell, British Airways, Iberia, and myriad of other collection partners.  Avios are can be used against purchases of flights, Eurostar, cruises and wine clubs, as well as holiday extras such as car hire, hotel bookings, travel insurance and leisure experiences.

How does the Avios Travel Rewards Programme differ from Rewards4All?

The Avios Travel Rewards Program offers Flybe customers a more flexible frequent flyer experience with a greater range of products to spend Avios on and also more ways to collect Avios.

How do I join the scheme/Avios Travel Rewards Programme?

You can join the Avios Travel Rewards Programme by visiting flybe.com/Avios from the 27th October 2014; you can pre-register your interest in the programme from 10th October 2014 at the same landing page.

I am already a member; do I need to join separately?

No, you can use your existing Avios Travel Rewards Programme Membership number during booking on flybe.com or you can permanently pair your Avios membership with ‘Your Account’ at flybe.com . If you are a member of British Airways Executive Club you can also join the Avios Travel Rewards Programme. This will mean that you can start collecting and using Avios with Flybe and take advantage of all other Avios Travel Rewards Programme benefits.

How do I collect points?

Flybe customers will collect points on Flybe scheduled flights booked through any channel:

Ticket Types

Points/£ and Euro

Just Fly

2 Avios per £/Euro spent on the Flybe total ticket value excluding Government charges

Get More

2 Avios per £/Euro spent on the Flybe total ticket value excluding Government charges

All In

4 Avios per £/Euro spent on the Flybe total ticket value excluding Government charges

In addition Avios can be earned at Tesco, Shell, Laithwaites Wine, British Airways, Iberia, Hotel groups and many more partners by visiting Avios.com.

Can I collect Avios against bags, seat and other products I purchase?

No,  Avios are awarded against the value of the Flybe total ticket value excluding Government charges. Additional ancillaries purchased do not qualify for Avios.

Are Flybe going to allow me to collect Avios against bags, seats, hotel bookings and other products in the future?

If the collection rules change, Flybe will communicate to its customers via Flybe.com and their email communications programme.

How many Avios points do I need to purchase a Flybe flight?

The amount of Avios points needed to purchase a Flybe flight varies according to how far you would like to travel on each flight.

Up to 650 miles

4500 Avios per person per one way flight plus airline taxes, fees and surcharges

651-1151 miles

7500 Avios per person per one way flight plus airline taxes, fees and surcharges

If a passenger changes from zone 1 to a zone 2 they would need to pay the difference in points as well as the difference in taxes.
For other ways to spend your Avios please visit www.avios.com.

Can I buy flights for other people?

Yes, you can, they will need to be an Avios Travel Rewards Programme member to collect.

Can I collect Avios if I buy flights for other people?

Avios are collected by the member, but you will be able to merge accounts with anyone you live with by creating a ‘household account*’ via www.Avios.com enabling you to pool your Avios, which each household account holder can use subject to availability.  *see http://Avios.faq-help.com/gb/en_gb/# for details.

Is there a maximum number of accounts that can be merged in a period or a maximum number of people that can make up a household?

You can combine a maximum of 6 people into a household account. For further information about merging household accounts please contact the Avios Contact Centre on 0844 49 333 99 or www.avios.com.

Am I able to earn Avios for my children?

Only the customer travelling as part of the booking can earn against their own Avios Travel Rewards Programme membership and would need to be over the age of 18.

Am I able to claim Avios for my baby?

You need to be over the age of 18 to earn Avios and each passenger would need to have their own Avios Travel Rewards Programme membership. However, you might be able to add infants to a redemption booking made with Avios by just paying 10% of the standard Avios plus any applicable taxes and charges.

I book flights via a travel agency or corporate booking agency. How do I continue to earn Avios?

Simply tell your travel agent or corporate booking agent that you have an Avios account at the time of your booking.  The Avios will go onto your Avios balance within 30 days of completing the flight.  If you forget to let your agency know, please go through flybe.com. Claims should be made within 40 days of travel.

Can I spend Avios on any Flybe flight?

Yes, on any scheduled flight operated by Flybe or franchise partner including Loganair and Stobart Air.

How do I book a flight using Avios?

Flights can be booked via www.avios.com or by calling the Avios Contact Centre on 0844 49 333 99.

Do Avios expire/have an expiry date?

Avios do not expire unless there has been no Avios either earned or redeemed within a 36 month period. 

If I use Avios to book a flight is it completely free?

No, taxes and charges will need to be paid at the time of booking.  Any added extras such as bags, advanced seat assignment and exceptional items (for example sports goods such as golf clubs or skis) can be booked by contacting Flybe.

How do I book a flight with Avios?

Flights can be booked via www.avios.com or by calling the Avios Contact Centre on 0844 49 333 99.

Will I be able to change my Avios flight?

Yes, Flybe flights can be changed in respect of date and time by contacting Avios on 0844 49 333 99. The cost to change is £35.00 per person per flight.

If you choose to cancel your booking outside of 24 hours before departure you can do so by contacting Avios on 0844 49 333 99. The cost to cancel is £35.00 per person per flight and your Avios will be re-credited to your account.

If you choose to cancel within 24 hours of departure you can do so by contacting Avios on 0844 49 333 99. The cost to cancel is £35.00 per person per flight and your Avios will not be re-credited to your account.

Am I able to change the name on an Avios flight?

Name changes are not permitted for Avios reward tickets.

Will I be able to use Avios to book the Unaccompanied Minor Service?

Unaccompanied Minors cannot be booked for Avios reward tickets.   

Are Avios refundable?

If you decide not to travel Avios are refundable subject to a cancellation fee of £35 per flight per person, in addition you are able to apply to have your taxes and charges refunded.  If Flybe cancel a flight for reasons that are not out of our control your points will be refunded.  All enquiries should be made direct to Avios on 0844 49 333 99.

How long should I wait to check if my Avios have been applied to my Avios Travel Rewards Programme Account?

Avios and Flybe try to ensure your Avios are applied to your Avios account within 30 days of a Flybe booking being fully completed (inbound and outbound).  Please ensure you have created your Avios account log-in details at Avios.com.  Once 30 days have passed please go to Avios.com to check your point balance.

I have waited 30 days, checked my Avios account but I cannot see my Avios.  What do I do now?

If you gave Flybe your Avios membership number as part of your booking or have paired your Avios and Flybe accounts, before you made your booking, please contact Flybe Customer Services to raise a Missing Points case.  If you did not give Flybe your Avios membership number at the points of booking or you were not a member of Avios before you made the booking, please apply for the Avios via ‘Your Account’ on flybe.com

 

Do I need to complete my whole booking to collect my points?

Yes, you need to complete all flights within your booking (outbound and inbound for example) to be eligible to collect Avios for that booking.

I wasn’t able to make my outward and/or return journey, can I still collect my Avios?

If you are unable to travel on all of the flights within your booking, you will not be able to collect Avios for the ones that were completed.

My outward-bound flight operated normally, but by return flight was cancelled, can I still collect my Avios?

The Avios for this type of journey will not be automatically applied to your account.  Please contact Flybe Customer Services to apply for the Avios.

My Flybe flight is part of a Tour Operator Package, can I collect Avios?

Flights booked as part of a package in this way, are not able to collect Avios.

I have booked and I am travelling on a Flybe flight operated by Loganair and/or Stobart Air, can I collect Avios?

Yes all flights operated by our Franchise Partners, Stobart Air and Loganair, are eligible for Avios collection.

I have booked a flight with Flybe that is operated by Air France, can I collect Avios?

Avios points may be collected by passengers travelling on a Flybe Ticket on Air France operated flight between Manchester and Paris Charles de Gaulle and Birmingham and Paris Charles de Gaulle only.

I booked my flight via Flybe’s mobile website, can I collect Avios?

Yes you can, all you need to do is claim the Avios via the ‘Your Account’ on Flybe.com

What happened to Rewards4All?

  • Rewards4all closed on 31 March 2015

From 27th October you will be able to collect and spend Avios on Flybe flights as well as a number of other products available via the Avios Travel Rewards Programme.  See www.avios.com for more details.

 

What will happen to the points I earn through my Flybe credit card

Please see the separate ‘Spend&Fly’ FAQs.

I have a Flybe Premier Card/executive lounge access card – is it still valid?

Yes, your card will be valid until it expires. 

 

How to claim missing Avios

  • Please ensure you have checked the eligibility criteria which are detailed in the Terms and Conditions and allowed 30 days after completion of your whole Flybe itinerary for the Avios to be credited to your Avios account.
  • Contact the Flybe Customer Service team for investigation via our dedicated Avios contact form here.
  • You have up to 40 days from completing the eligible Flybe flight to query your Avios application. In the event that you do not make a claim within the specified period, any Avios that are not claimed will be lost.

What can I do if I believe my Avios balance is incorrect?

If you believe that your Avios balance is incorrect based on the information on your Flybe account, please log in at Avios.com to confirm the correct amount. There may be a delay in updating your balance on our website after your flights.

Alternatively, you can contact Avios directly if you would like to query your account balance. You can contact Avios using web chat, by email or by telephone. Contact Avios

If you have recently flown with Flybe and have not received your Avios points, please allow up to 30 days for your balance to be updated. If you still have not received your points after this time, please read the below article: I have not received my Avios rewards, how do I claim?