A complimentary wheelchair service must be requested at least 48 hours before your journey. This can include assistance to your seat onboard the aircraft using a specialised lift or chair.
Some airports have long distances between the check-in desks and the departure gates and we are happy to arrange a wheelchair service for you, or a member of your party, if you feel the distances may be too great.
There are some restrictions on the carriage of wheelchairs, particularly electric wheelchairs, due to their size and weight. We will endeavour to carry all types of wheelchairs, however occasionally we must liaise with the airports to confirm that they can be safely loaded onto the aircraft. We are unable to accept any wet cell batteries which may power such equipment on board our aircraft.
Please view our information on mobility equipment, medication and the general information page, which can be found on the menu bar on the right hand side of the screen.
We offer a call back service if you are unable to contact us by email, please provide your telephone number including the area code to the staff member who takes your call.
Contact us at least 48hrs before you travel to register your requirements or to make an enquiry.
Telephone: +44 (0) 207 3080812
08:00 to 18:30 Monday to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday and Bank Holidays
If you wish to contact us for any other reason please click here.