If you require assistance through the airport we can arrange for a member of the airport team to assist by contacting us at least 48 hours before for your journey. We can also make arrangements for you to travel with a recognised Assistance Dog at no additional cost. We accept recognised Assistance Dogs on all domestic routes and we are now able to offer the Pet Travel Scheme to and from a number of European destinations.
Taking your Recognised Assistance Dog on International Flights
We are working towards obtaining approval to carry recognised Assistance Dogs on all of our international flights. We can currently accept recognised Assistance Dogs on international routes from the following UK airports:
Please contact us if you wish to travel on an international flight with a recognised Assistance Dog so that we can make the necessary arrangements on your behalf.
In order for a recognised Assistance Dog to travel on an international flight, it must satisfy the below criteria:
We offer a call back service if you are unable to contact us by email, please provide your telephone number including the area code to the staff member who takes your call.
Contact us at least 48hrs before you travel to register your requirements or to make an enquiry.
Telephone: +44 (0) 207 3080812
08:00 to 18:30 Monday to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday and Bank Holidays
If you wish to contact us for any other reason please click here.