Please contact us at least 48 hours before you travel if you require advice concerning any medical requirements you may have.
If you require the use of oxygen onboard the aircraft, have recently undergone major surgery, or have a medical condition that may have implications when travelling by air, you may be required to download and complete a MEDIF form. Passengers may carry their own oxygen cylinders onboard at no additional charge. Please contact us to register your requirements.
Airport Security staff may require you to produce a medical certificate, from your doctor or consultant, detailing the medication or medical items being carried and stating they are required for your journey. You are permitted to carry essential medicines of more than 100ml in your hand luggage, including liquid dietary foodstuffs and inhalers.
You will need supporting documentation from a relevant medical professional (for example a letter from your doctor or a copy of your prescription). The same applies for gel packs.
Airport staff may need to open the containers to screen the liquids at the security point.
In light of this, we would recommend that you carry this documentation with you as a precaution at all times.
Should you need to use medical equipment during the flight please contact us so that we can advise whether the device is safe to use onboard the aircraft.
Flybe can accept those who require the use of oxygen on our services however we are unable to supply this. Passengers who require oxygen are required to complete our medif form.
Passengers may carry a portable oxygen gas cylinder or one of the recognised portable oxygen concentrators (POC) as confirmed via http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/
Please note that we are unable to carry liquid oxygen on board our aircraft.
There is a restriction on the amount of passengers per flight whom we can carry with an oxygen need and Flybe are unable to accept any passenger for travel who requires in excess of 4 litres per minute of oxygen.
Notes are required to be added to your booking to provide our crew with advanced notice of any passenger travelling withoxygen. Your travel may be refused if Flybe are not made aware in advance of this need with the relevant medif form completed and returned to our Customer Relations Team. You may contact us via our "Ask a question" form by clicking here
A passenger who, for medical reasons, wishes to carry their own supply of oxygen, may only carry one small cylinder. Cylinders must be no longer than 0.5 metre long and 250 mm in diameter and 5 kilograms in weight. Prior approval must be given, as no more than 2 per flight can be carried.
Passengers may carry personal oxygen bottles under the following conditions:
Stobart Air can supply oxygen to any passenger who requires it for travel. Passengers are required to advise the Special Assistance Department at least 48 hours prior to travel to ensure oxygen is prepared and ready at station of departure, by day of travel.
When requesting oxygen, Stobart Air must be advised of the following:
Depending on battery type (non-spillable battery permitted) it is permitted for carriage in cabin baggage and may be used during flight, not during take-off or landing.
Power will not be supplied and it cannot be connected to aircraft fixed or portable oxygen supply. E.g. Inogen One Oxygen Concentrators.
Please complete a medical form and send prior notification (min 48hrs before departure) to email@example.com.
Stobart Air will not be liable for consequences arising from the use of the oxygen supplied. Oxygen cannot be used during take-off and landing
We offer a call back service if you are unable to contact us by email, please provide your telephone number including the area code to the staff member who takes your call.
Contact us at least 48hrs before you travel to register your requirements or to make an enquiry.
Telephone: +44 (0) 207 3080812
08:00 to 18:30 Monday to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday and Bank Holidays
If you wish to contact us for any other reason please click here.