Passenger assistance?
Find flights Check-in
1 Adult

Medical requirements and medication

IMPORTANT NOTICE!

We wish to ensure that your journey is as pleasurable as possible, so to enable us to assist with your requirements. If you require special assistance please ensure that you contact us on +44 (0) 1392 683152 or specialassistance@flybe.com at least 48 hours prior to your travel to enable us to pre-arrange assistance for your journey.

Please contact us at least 48 hours before you travel if you require advice concerning any medical requirements you may have.

If you require the use of oxygen onboard the aircraft, have recently undergone major surgery, or have a medical condition that may have implications when travelling by air, you may be required to download and complete a MEDIF form. Passengers may carry their own oxygen cylinders onboard at no additional charge. Please contact us to register your requirements.

Airport Security staff may require you to produce a medical certificate, from your doctor or consultant, detailing the medication or medical items being carried and stating they are required for your journey.  In light of this, we would recommend that you carry this documentation with you as a precaution at all times.

Should you need to use medical equipment during the flight please contact us so that we can advise whether the device is safe to use onboard the aircraft.

Oxygen

Flybe can accept those who require the use of oxygen on our services however we are unable to supply this. Any passenger who requires oxygen are required to complete our medif form which may also be found via our passenger assistance pages.

Passengers may carry a portable oxygen cylinder or one of the recognised portable oxygen concentrators (POC) as confirmed via http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/

There is a restriction on the amount of passengers per flight whom we can carry with an oxygen need and Flybe are unable to accept any passenger for travel who requires in excess of 4 litres per minute of oxygen.

Notes are required to be added to your booking to provide our crew with advanced notice of any passenger travelling withoxygen. Your travel may be refused if Flybe are not made aware in advance of this need with the relevant medif form completed and returned to our Customer Relations Team. You may contact us via our ask a question form by clicking here

Stobart Air

Due to safety reasons, passengers cannot travel with their own oxygen for use within the cabin on flights operated by Stobart Air. Stobart Air will supply oxygen to any passenger who requires it for travel. Passengers are required to advise the Special Assistance Department at least 48 hours prior to travel to ensure oxygen is prepared and ready at station of departure, by day of travel.

When requesting oxygen, Stobart Air  must be advised of the following:

  • Passenger’s name
  • Booking reference - flight numbers, date of travel, origin and destination.
  • It is very important that the RATE OF FLOW of oxygen required is supplied.
  • Aer Arann can offer a flow rate of either 4L/minute or 2L/minute.
  • A doctor’s letter stating that they are fit to travel. Failure to produce this letter could result in the refusal of travel.

Stobart Air will not be liable for consequences arising from the use of the oxygen supplied. Oxygen cannot be used during take-off and landing.

 

 

Contact us

We offer a call back service if you are unable to contact us by email, please provide your telephone number including the area code to the staff member who takes your call.

Contact us at least 48hrs before you travel to register your requirements or to make an enquiry.

Download Flybe Mobility Aid Request Form here

Telephone: +44 (0) 1392 683152

Opening hours:
08:00 to 18:30 Monday to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday and Bank Holidays

Email: specialassistance@flybe.com

If you wish to contact us for any other reason please click here.