We wish to ensure that your journey is as pleasurable as possible, so to enable us to assist with your requirements. If you require special assistance please ensure that you contact us on +44 (0) 1392 683152 or firstname.lastname@example.org at least 48 hours prior to your travel to enable us to pre-arrange assistance for your journey.
Please contact us at least 48 hours before you travel if you require advice concerning any medical requirements you may have.
If you require the use of oxygen onboard the aircraft, have recently undergone major surgery, or have a medical condition that may have implications when travelling by air, you may be required to download and complete a MEDIF form. Passengers may carry their own oxygen cylinders onboard at no additional charge. Please contact us to register your requirements.
Airport Security staff may require you to produce a medical certificate, from your doctor or consultant, detailing the medication or medical items being carried and stating they are required for your journey. In light of this, we would recommend that you carry this documentation with you as a precaution at all times.
Should you need to use medical equipment during the flight please contact us so that we can advise whether the device is safe to use onboard the aircraft.
Due to safety reasons, passengers cannot travel with their own oxygen for use within the cabin on flights operated by Stobart Air. Stobart Air will supply oxygen to any passenger who requires it for travel. Passengers are required to advise the Special Assistance Department at least 48 hours prior to travel to ensure oxygen is prepared and ready at station of departure, by day of travel.
When requesting oxygen, Stobart Air must be advised of the following:
Stobart Air will not be liable for consequences arising from the use of the oxygen supplied. Oxygen cannot be used during take-off and landing.
We offer a call back service if you are unable to contact us by email, please provide your telephone number including the area code to the staff member who takes your call.
Contact us at least 48hrs before you travel to register your requirements or to make an enquiry.
Telephone: +44 (0) 1392 683152
08:00 to 18:30 Monday to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday and Bank Holidays