Passenger assistance?
1 Adult 

Medical requirements and medication

IMPORTANT NOTICE!

We wish to ensure that your journey is as pleasurable as possible, so to enable us to assist with your requirements, please download the form below and send to specialassistance@flybe.com or contact us on +44 (0) 207 3080812. Please ensure you notify our team at least 48 hours prior to your travel.

Download special assistance form

Please contact us at least 48 hours before you travel if you require advice concerning any medical requirements you may have.

If you require the use of oxygen onboard the aircraft, have recently undergone major surgery, or have a medical condition that may have implications when travelling by air, you may be required to download and complete a MEDIF form. Passengers may carry their own oxygen cylinders onboard at no additional charge. Please contact us to register your requirements.

Airport Security staff may require you to produce a medical certificate, from your doctor or consultant, detailing the medication or medical items being carried and stating they are required for your journey.  In light of this, we would recommend that you carry this documentation with you as a precaution at all times.

Should you need to use medical equipment during the flight please contact us so that we can advise whether the device is safe to use onboard the aircraft.

Oxygen

Flybe can accept those who require the use of oxygen on our services however we are unable to supply this. Passengers who require oxygen are required to complete our medif form.

Passengers may carry a portable oxygen gas cylinder or one of the recognised portable oxygen concentrators (POC) as confirmed via http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/

Please note that we are unable to carry liquid oxygen on board our aircraft.

There is a restriction on the amount of passengers per flight whom we can carry with an oxygen need and Flybe are unable to accept any passenger for travel who requires in excess of 4 litres per minute of oxygen.

Notes are required to be added to your booking to provide our crew with advanced notice of any passenger travelling withoxygen. Your travel may be refused if Flybe are not made aware in advance of this need with the relevant medif form completed and returned to our Customer Relations Team. You may contact us via our "Ask a question" form by clicking here

Blue Islands Operated Flights

A passenger who, for medical reasons, wishes to carry their own supply of oxygen, may only carry one small cylinder. Cylinders must be no longer than 0.5 metre long and 250 mm in diameter and 5 kilograms in weight. Prior approval must be given, as no more than 2 per flight can be carried.

Stobart Air

Passengers may carry personal oxygen bottles under the following conditions:

  • Prior notification (48 hour) is given via special assistance departments including the completion of relevant medical forms required for travel ‘click here’ (link here to form attached)
  • No more than 4 personal oxygen bottles may be carried per flight (this total is per flight and not per passenger)
  • Cylinders shall weigh no more than 5kg and be capable of stowage either in the overhead bin or under the seat in front
  • When stowed in the overhead bin, bottles shall be carried in a suitable carry case and shall not exceed the total overhead bin weight
  • Cylinders and valves must be free from rust and corrosion
  • Ground handling staff will ensure that these requirements are met and that Flight and Cabin Crew are informed of the passenger(s) carrying personal oxygen bottles
  • Cabin Crew are not responsible for the administration of personal oxygen however they must ensure the Flight Crew are aware of the presence of the oxygen bottles and their location on the aircraft
  • Flight Crew shall be informed if personal oxygen is to be used for take-off and landing. Cabin Crew shall ensure the bottles do not cause an obstruction to cabin secure

Stobart Air can supply oxygen to any passenger who requires it for travel. Passengers are required to advise the Special Assistance Department at least 48 hours prior to travel to ensure oxygen is prepared and ready at station of departure, by day of travel.

When requesting oxygen, Stobart Air must be advised of the following:

  • Passenger’s name
  • Booking reference - flight numbers, date of travel, origin and destination.
  • It is very important that the RATE OF FLOW of oxygen required is supplied.
  • Stobart Air can offer a flow rate of either 4L/minute or 2L/minute.
  • A doctor’s letter stating that they are fit to travel. Failure to produce this letter could result in the refusal of travel.

Stobart Air will not be liable for consequences arising from the use of the oxygen supplied. Oxygen cannot be used during take-off and landing

 

 

Contact us

We offer a call back service if you are unable to contact us by email, please provide your telephone number including the area code to the staff member who takes your call.

Contact us at least 48hrs before you travel to register your requirements or to make an enquiry.

Download Flybe Mobility Aid Request Form here

Telephone: +44 (0) 207 3080812

Opening hours:
08:00 to 18:30 Monday to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday and Bank Holidays

Email: specialassistance@flybe.com

If you wish to contact us for any other reason please click here.