Passenger assistance
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Passenger assistance
Assistance when travelling by air
We understand that passengers may need assistance at the airport when travelling by air and we are happy to arrange this on your behalf.
Some airports will have very long walking distances and may involve using stairs within the airport terminal as well as to access the plane. You may require assistance with your mobility or medical equipment or you may need an escort to help you navigate through the airport terminal.
If you feel you may require assistance due to a disability or reduced mobility, please don’t hesitate to contact us and we will make every effort to provide you with the best advice and information to ensure you have a comfortable and enjoyable journey.
Please contact us at least 48 hours before departure to let us know what assistance you require. We will advise the airports of your requirements and we are happy to answer any queries you may have.
On arrival at the airport, we ask that you make yourself known to airport staff. Passenger Assistance Points are signposted throughout the airport and are generally located within the car parks, taxi rank and bus stops, as well as within the departure area of the terminal. Alternatively, you can make our check-in staff aware of your requirements and they will contact the assistance company on your behalf or direct you to the designated area. Information regarding Passenger Assistance Points can be obtained by contacting the airport information line or by viewing their website.
If you are unable to notify us of your requirements 48 hours before you fly, the airport will endeavour to offer the highest standard of service however delays may be encountered. We would therefore recommend that you arrive at the airport very much in advance of your normal check-in time so the airport can accommodate your requirements in time for your flight.
Telephone: +44 (0) 1392 268500
Email: specialassistance@flybe.com
We offer a call back service if you are unable to contact us by email, please provide your telephone number including the area code to the staff member who takes your call.
Contact us at least 48hrs before you travel to register your requirements or to make an enquiry.
Please visit the links below for further information on air travel for passengers with reduced mobility.
Equality and Human Rights Commission: http://www.equalityhumanrights.com/advice-and-guidance/
Europe Disability Forum: http://www.edf-feph.org/