Contact us

Customer Call Centre

Please note that the lowest fares are found only on Flybe.com

New bookings, changes, baggage and specific requirements.

Phone (from UK only): 0871 700 2000 (calls cost 10 pence per minute from BT landlines; calls from other networks may be higher)
Phone (outside UK):+44 (0) 1392 268529

Opening hours:
08:00 to 18:30 Monday* to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday

*Bank holiday Mondays use Sunday opening hours

Special assistance

Please contact us to request wheelchair assistance or for any other medical related enquiry*.

*Enquiries relating to anything other than this will not receive a response

Email: specialassistance@flybe.com

Technical Support Desk

For technical problems related to online bookings or the use of this website.

Flybe Technical Support Desk
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom

Please note: The Technical Support Desk does not assist with schedule changes, name changes, cancellations, unaccompanied minors, refunds, ticket cost queries, schedule or baggage queries. Enquiries of this nature should be addressed to the Flybe Customer Call Centre on 0871 700 2000 (calls cost 10 pence per minute from BT landlines; calls from other networks may be higher) . You may find an answer to you question within the Q&As.

Phone (from UK only): 0906 999 9999 (calls cost £1 per minute; calls from mobiles and some networks may be higher)
Phone (outside UK): +44 (0) 1392 268518
Email: technical.support@flybe.com

Opening hours:
08:00 to 18:30 Monday* to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday

*Bank holiday Mondays use Sunday opening hours

Customer Relations

If you have a question regarding any aspect of our service not already covered please use the Q&As to answer your queries. Alternatively please contact the Flybe Customer Relations department directly using our online Customer Relations form, or by post:

Flybe Customer Relations
The New Walker Hangar
Exeter International Airport
Devon
EX5 2HL
United Kingdom

Phone (from UK only): 0871 700 5000 (calls cost 10 pence per minute from BT landlines; calls from other networks may be higher)
Phone (outside UK): +44 (0) 1392 268510
Fax: +44 (0) 1392 672246

Opening hours:
10:00 to 16:00 Monday* to Friday

*Closed on Bank Holidays

Please contact the Flybe Customer Relations department preferably within 28 days of the flight taking place.

Refunds
Enquiries regarding refunds should be addressed to the Customer Accounts department.

Email subscriptions
Passengers wishing to unsubscribe from the marketing email should click the link at the bottom of the received email.

Baggage claims
Please submit any claim for damaged baggage within 7 days of your flight taking place and no later than 21 days for delayed or lost baggage.

If you have a query regarding the cost of your call to one of our 0871 numbers, please call 0871 700 5000. If your complaint is upheld, the cost of your call to this number will be refunded, otherwise calls will be charged at 10 pence per minute (calls from mobiles and some networks may be higher).

Rewards4all

Flybe Rewards4all
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom

Phone (from UK only): 0871 521 5555 (calls cost 10 pence per minute from BT landlines; calls from other networks may be higher)
Phone (outside UK): +44 (0) 1392 268536

Opening hours:
09:00 to 17:00 Monday* to Friday

*Closed on Bank Holidays

Groups

If you are travelling in a party of 9 or more (excluding infants) please fill out our dedicated groups form.

Flybe Groups Department
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom

Phone (from UK only): 0871 700 2223 (calls cost 10 pence per minute from BT landlines; calls from other networks may be higher)
Phone (outside UK): +44 (0) 1392 266724
Email: groups@flybe.com

Opening hours:
09:00 to 17:00 Monday* to Friday

*Closed on Bank Holidays

Customer accounts

Flybe Customer Accounts
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom

Phone (from UK only): 0871 700 4455 (calls cost 10 pence per minute from BT landlines; calls from other networks may be higher)
Phone (outside UK): +44 (0) 1392 266623

Opening hours:
10:00 to 16:00 Monday* to Friday

*Closed on Bank Holidays

Human Resources

Flybe HR department
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom

Phone: +44 (0) 1392 366669

Opening hours:
09:00 to 17:00 Monday* to Friday

*Closed on Bank Holidays

Sales team

If you wish to discuss your company's business travel requirements, please contact:

Email: businesstravel@flybe.com

Business Express

Flybe Business Express
Jack Walker House
Exeter International Airport
Devon
EX5 2HL
United Kingdom

Email: businessexpress@flybe.com

Queries should be made via email as above.

Cargo

For all cargo enquiries please contact: Globe Air Cargo

Dedicated Flybe Phone number: +44 (0) 2087 574776
Fax: +44 (0) 2087 597027

Press office

For media enquiries only

Phone: 0845 675 0681
Email: pressoffice@flybe.com

Finance - Corporate

For financial & corporate enquiries only

Phone: +44 (0) 2074 572020
Email: corporate@flybe.com

Advertising

For advertising enquiries only

Email: advertising@flybe.com

Travel insurance

Claims – Flybe Claims Department
Address: AIG Travel Assist, PO Box 60108, London, SW20 8US
Phone: 0845 603 9892
Fax: +44 (0) 1273 376 935
E-mail: travelassistclaims@aig.com

Medical Assistance – AIG Travel Assist
Phone: +44 (0) 1273 400 610
Fax: +44 (0) 1273 376 935

Helpline prior to travel
Phone: +44 (0) 207 954 7898
E-mail: flybetravelinsurance@aig.com

Claims under section M – Scheduled Airline Failure
Address: IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent, BR4 0PR
Phone: +44 (0) 20 8776 3752
Fax: +44 (0) 20 8776 3751
E-mail: info@ipplondon.co.uk