Comments or complaints
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- Comments or complaints
We welcome comments on any aspect of our service. For us to respond fully, we should receive letters within 28 days of your flight with us. Please contact:
Customer Relations
Flybe
The New Walker Hangar
Exeter International Airport
Devon
EX5 2HL
United Kingdom
Our Customer Relations Department may also be contacted via our website www.flybe.com by following the contact us link. Alternatively they may be contacted by e-mail at customer@flybe.com
If you write to us and your claim is against another company, we will make sure that we send your letter on to the appropriate person and let you know. We will always endeavour to provide satisfactory resolutions. If however you wish to persue the matter further you may contact the bodies listed below.
United Kingdom
United Kingdom Passenger Complaints
CAA Regulatory Policy Group
Room K401
CAA House
45-49 Kingsway
London
WC2B 6TE
Republic of Ireland
Commission for Aviation Regulation
3rd Floor
Earlsfort Terrace
Dublin 2
Italy
L’Ente Nazionale per l’Aviazione Civile
Viale des Castro Pretorio, 118
00185 Rome
Germany
Luftfahrtre-Bundesamt
38144 Braunschweig
Germany
France
DGAC
Direction du transport aérien
Mission du Droit des passagers
Bureau des passagers aériens
50 rue Henry Farman
75720 Paris cedex 15