Flying from:
 
Flying to:

Visual and hearing impairments

We can arrange for a member of the airport team to assist you through the airport if you have a visual or hearing impairment. We can also make arrangements for you to travel with an assistance dog at no additional cost. We accept assistance dogs on all domestic routes and we are now able to offer the Pet Travel Scheme to and from a number of European destinations. 

The pet travel scheme (PETS)

Taking your assistance dog on international flights

We are working towards obtaining approval to carry recognised assistance dogs on all of our international flights. We can currently accept assistance dogs on international routes from the following airports:
  • Birmingham
  • Exeter
  • Manchester
  • Newcastle
  • Southampton

Please contact us if you wish to travel on an international flight with a recognised assistance dog so that we can make the necessary arrangements on your behalf.

Pet travel scheme – a brief guide

In order for an assistance dog to travel on an international flight they must satisfy the below criteria:

  • The dog must be recognised as an assistance dog, having been trained by an organisation that is a member or associate of Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF)
  • The dog must hold a Pet Passport and be micro chipped
  • The dog must have been vaccinated against rabies and have had a blood test to show that the immunisation has been effective
  • A veterinarian must administer tick and tapeworm treatments a minimum of 24-48 hours prior to travel
  • The owner must carry a harness for use in-flight
  • The owner will be liable for all costs incurred should the dog fail to meet the requirements of the Pet Travel Scheme

Please contact Animal Health or the relevant organisation, such as The Guide Dogs for the Blind Association, for further information and guidance.

Telephone: +44 (0) 1392 268500
Email: specialassistance@flybe.com

We offer a call back service if you are unable to contact us by email, please provide your telephone number including the area code to the staff member who takes your call.

Contact us at least 48hrs before you travel to register your requirements or to make an enquiry.