Information for independent travel
- Passenger assistance
- Information for independent travel
We encourage customers with disabilities or reduced mobility to travel with us independently, however there are several considerations that you may wish to think about when deciding to travel on your own.
Assistance provided by airport and airline staff
Assistance at the airport is comprehensive in order to assist you to and from the aircraft and your transit through the airport, however there are limits with regards to providing personal assistance.
Airport staff and Cabin Crew will assist passengers to bathroom facilities however they are unable to provide further personal care that may be required. If you feel you may need assistance within the bathroom cubicles or other personal care requirements you may need to travel with an escort.
Airline and airport staff are also limited in the assistance they are able to provide with regard to administering medical treatments and operating medical equipment. You may therefore need to travel with a companion if you require assistance that cannot be provided by airport or airline staff. Please contact us if you require more detailed information in relation to your particular requirements.
Onboard the Aircraft
All passengers are required to understand and follow the safety instructions provided by the airport and airline staff. With advanced notice we can ensure these instructions are provided in a way that is most suitable for you. A passenger will require an escort if they are unable to understand or follow the safety instructions. Please contact us if you require further information.
Telephone: +44 (0) 1392 268500
Email: specialassistance@flybe.com
We offer a call back service if you are unable to contact us by email, please provide your telephone number including the area code to the staff member who takes your call.
Contact us at least 48hrs before you travel to register your requirements or to make an enquiry.